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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
3.0
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
Design ElementsSearch
Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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3.0 Average Rating

124 reviews
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KS
Kseniasenshina/ Jun 15, 2026
Extremely outdated, close to uselessImpossible to get the chat widget show up on the site or in Wix Studio editor. Impossible to make it answer a simple question in a correct way no matter many rules and...
(0)
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AN
Anadigitalstudio/ Jun 13, 2026
Good luck to the team! 🚀Hi guys! I was reading the reviews and honestly felt a little sad seeing so much negativity, so I decided to leave some positive feedback. 😄 I've been using Wix AI Site Chat on several...
(0)
Thank you for your feedback
CA
Canercinar34/ Jun 12, 2026
AL CHATSostik Chat adında tarayıcı üzerinde çalışan bir küçük Sosyal paylaşım platformu yaptım stsocialconnect.com Buraya AL CHAT koydum ama bu çok hantal çalışıyor siteye ilk girişte bekliyorum ortaya çıkmasını ... siteme göz...
(0)
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AL
Aleliunienekamile/ Jun 11, 2026
As bad as everyone saysI am so disappointed that I was literally forced to install Wix Smart Chat if I wanted to continue contacting my clients through inbox. Original Wix chat is good as it is. I...
(1)
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YU
Yuuji238/ Jun 11, 2026
The button blocks my "booking" button when it's on mobile, and made me lost so many bookings.Stupid app
(0)
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