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Wix Smart Chat

By
Support visitors 24/7 with AI and manual chat
2.8
Free to install
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Wix Smart Chat overview

  • Choose how you’re available: AI chat 24/7, manual chat from your Inbox, or a mix on a schedule
  • Capture leads and guide visitors with contact forms, welcome messages, and quick topics
  • Track key chat analytics like conversations, visitors, response times, and items shown in chat
  • Get smart recommendations and actionable insights based on your chat conversations
Wix Smart Chat combines AI chat and manual chat in one place, so you can support visitors in the way that fits your business—automated answers, real human replies, or a flexible mix of both. Stay responsive during peak hours and after hours with flexible availability modes: AI 24/7, manual 24/7, scheduled hours, or inactive (with offline options to keep collecting leads). From your dashboard, you can test and improve the AI, add knowledge and restrictions, adjust the AI’s identity and style, and review conversations in your Inbox—so Smart Chat becomes more accurate and helpful over time. Get easy access to key chat analytics that help you learn more about your site visitors and improve how you engage with them to boost conversions. Smart Chat also analyzes your conversations to give you key insights into what your customers are looking for and how you can improve your business. Previously known as Wix AI Site Chat, Smart Chat is now upgraded to include live (manual) chat—and it’s designed to replace the old Wix Chat with one unified solution.
Categories
Communication Chat
Sell OnlineApps for Stores
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Availability:
This app is available worldwide.
App languages:
English, 
Arabic, 
Bulgarian, 
Catalan, 
Chinese, 
Croatian, 
Czech, 
Danish, 
Dutch, 
Finnish, 
French, 
German, 
Greek, 
Hebrew, 
Hindi, 
Hungarian, 
Indonesian, 
Italian, 
Japanese, 
Korean, 
Latvian, 
Lithuanian, 
Malay, 
Norwegian, 
Polish, 
Portuguese, 
Russian, 
Slovak, 
Spanish, 
Swedish, 
Tagalog, 
Thai, 
Turkish, 
Ukrainian, 
Vietnamese
You can translate all app content displayed on your site into any language.
Featured in
Collect Leads, 
Hipaa Supported Apps, 
Made by Wix, 
Popular This Month, 
Wix Business Solutions
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App developed byWix
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2.8 Average Rating

139 reviews
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TA
Tailwinddriving/ Aug 10, 2026
Everything stopped workingThe oder chat was way better. Now I have no clue about any visitor on the site. PATHETIC APP!
(0)
Thank you for your feedback
JA
Jadecohes/ Aug 10, 2026
péssimo
(0)
Thank you for your feedback
SE
Seductiveseasons1/ Jul 29, 2026
Chat BotBring back the AI Call Center App
WI
team Wix
Thanks for the note! Could you tell us a bit more about what the AI Call Center App gave you that Smart Chat doesn't? We'd like to understand the gap so we can...
(1)
Thank you for your feedback
RU
Ruthartzi/ Jul 28, 2026
Very bad user journey It's insane that the first step for using it is to INSTALL it, only then, when it's already on my website, to customize the chat flow and all the rest. Annoying.
WI
team Wix
Thanks for the feedback. You're right that install-then-customize isn't ideal, we're aware of it and it's on our list to streamline the setup flow so you can configure before it goes live. Appreciate...
(2)
Thank you for your feedback
JO
John966647/ Jul 23, 2026
This thing blowwwwwsss
WI
team Wix
Sorry to hear that! Could you tell us a bit more about what's not working so we can help?
(0)
Thank you for your feedback

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