Award Winning Service
Awarded as a Best of Charlotte 2011 company by the US Commerce Association. Our top ranked association management service has raised the bar. But don't just take our word for it!
No Contract Management
We are the first and only management company to offer a no contract agreement. Our lasting partners stay with us because they want to, not because they have to. Finally, accountability in the HOA industry!
Flat-Rate Management Fee
Say good bye to shady billing and confusing administrative fees. You pay one flat rate every month. Plain and simple!
Red Rock Gives Back
We invest in your association by sponsoring events within your community. It makes for a healthy HOA and happier homeowners.
We're Practical
Our unique approach to management is proven to be more effective and effiiceint. By being transparent and conversational we achieve better results in the community.
Were a principal level HOA management company in direct partnership with BB&T Bank. We service single family, town home, and condo associations. We provide our associations with more tools and control to run a prosperous community. By fusing the latest technology with practical management methods we've created a winning HOA solution for board members and homeowners, alike. In addition, our associations enjoy a low flat-rate management fee with no additional administrative charges.
We're the best because we have to be!
If for any reason you're unhappy with our service, you'll never be tied down by a long-term contract and never forced to pay penalty fees. Its a better way to do business!
The
Red Rock
Guarantee
Being in partnership with BB&T provides our communities with the most benefits in the industry, while providing the security and peace of mind you can expect from one of the nations largest financial institutions. This service allows homeowners to pay dues through a variety of methods, from paying online, to automatic drafts, even paying at any BB&T branch.
Here at Red Rock, we take pride in offering hands-on management service. We feel that our management practices should retain your business, and not a sheet of paper. For this reason, we are the first and only management agency to offer a No-Contract Management agreement. The bottom line is, we want you to partner with us because we provide you with great service, not because you have to. This philosophy has set us above the rest and continues to elevate our level of service.
To offer unprecedented service, backed with integrity, transparency, and communication. To improve each association in value, stability, appearance, and community. To take all necessary steps to ensure long-term financial security. To overcome every challenge with creativity and efficiency. To display excellence in every task while progressing our level of service. To never forget the importance of enjoying life.
Our level of service doesn't end with offering the best management in the industry, we believe in making your life more enjoyable. Your home and your community should be a place to escape from the stress of life and a place to build memories with family and friends. At Red Rock, we handle the details so that you can spend more time enjoying your community and less time worrying about it.
Relax... You're at Red Rock!
We offer 3 distinct management programs for you to choose from. Weather you're looking for a complete full-service approach, a custom level of service that's right for your needs and your budget, or a virtual management system for associations looking to supplement their self managed practices. We have a level of service that's right for you.
What's more, our billing is a simple flat rate with no hidden charges or questionable fees. No nickel-and-dimming, just honest business.
Take advantage of our featured services:
-Flat-rate Management Fee
-Online Homeowners Portal
-Real-time Reports for Board Members
-Sponsored Community Events
-24/7 Phone Support
-Dedicated Management Team
-On-Call Emergency Maintenance Staff
-Online Payment Processing
-Monthly Financial Reporting
-Free Community Website
-Leading Collection Efforts
-Legal Representation
-Community Satisfaction System
A community is not comprised of mere buildings, but rather the people who live in them. For this reason, uniting members within your association has become one of our greatest pillars. To build this fellowship, we sponsor regular community wide events for your association such as wine tastings and cook-outs. This not only bonds fellow neighbors, but it builds the relationship between Red Rock Management and your community.
Collecting dues is the most important job of managing an associaiton. It can sometimes be the most difficult part as well. At Red Rock we have made this our strongest focus by having a dedicated accounting staff who ensure that your association collects the money it is owed. We process all payments and if necessary will pursue collection efforts through a series of notices, payment plans, lien filing, and legal action. This results in reduced accounts receivable and the assurance of your community's financial security.
At Red Rock, you're in control of your community. Our unique business model is designed to service the board of directors and community members alike. Our trained Account Executives are experienced to supervise and to forecast all of your community's needs. Whether it's maintenance issues, budget preparation, contract negotiation, or even if it's as simple as scheduling a Board meeting; Red Rock works for you.
We understand the importance of legal representation. In the unfortunate case of a lawsuit or just a legal opinion on a questionable matter, legal representation provides the added support and assurance that every Association needs. We have partnered with the leading law offices specializing in HOA law. This legal support works for your HOA to guarantee protection while adding further accountability.
The concerns of members in your association is very important. At Red Rock, we have designed a one-of-a-kind program so that the board can better gauge the common concerns of the community. The Community Satisfaction System is a Red Rock exclusive program. This program allows residents to express the areas they wish to refine, so that the board and Red Rock may increase service and take on certain improvements. The success related with this program is dynamic. Not only does it serve to give the community a voice, but it betters the place you call home.
Our phones are answered 24 hours a day, 7 days a week. Accidents happen, and problems sometimes arise, which is why we are here around the clock. We're ready to quickly respond to any unforeseen issues that may come your associations way. In addition, the board has access to communication reports so that they can keep their finger on the pulse of the community.
Through experience and innovation, we've crafted a unique management experience. Select the areas of service to learn more about Red Rock.
Red Rock and BB&T have teamed-up to provide you with the best service in the biz! Now its easier than ever to pay your HOA dues.
Payment Options:
BB&T Association Services
PO Box 628207
Orlando, FL 32862
Sign in to the Red Rock Owners Portal to check your balance and pay online.
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Quesions? Comments? Violations? Maintenance Concerns?
Let us know! Fill in the email form and we'll address your concern quickly and efficiently. Be sure to include your contact information so that we may contact you as soon as possible.
Mailing Address:
PO Box 49443
Charlotte, NC 28277
Office Address:
10130 Mallard Creek, Suite 300
Charlotte, NC 28262
Phone:
Tel: (888) 75-Red Rock
Fax: (888) 757-3376
Email:
support_gowithredrock.com
sales_gowithredrock.com
We take pride in offering our communities the level of service you could expect from a family run business. We invite you to partner with us, and experience the best in practice, the lowest in price, with the hightest in integrity.
Complete the Discovery Brief and we will respond with a budget-saving quote. You can also download our brochure to learn more about us here at Red Rock.
Red Rock Sales Brochure v2.pdf
