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Profile
Seasoned training professional with passion for training and organizational development, online solutions and instructional design. Proven leadership skills at managing, developing and motivating teams to achieve common objectives. Solid analytical, design and problem solving skills. Highly driven by results, quality & standards. Effective communicator and presenter with excellent working knowledge of MS Office and web technologies.Volunteer webmaster & graphic designer for www.WallingfordChamber.org and www.WallingfordArtWalk.org
Eimear O'Neill
Education
Certification
________________________________________________________________________________
2008 Effective Volunteer Program Management. United Way of King County, Seattle.
2004-2005 Distance Learning, Design & Development. University of Washington, Seattle.
2002 Teaching English as a Foreign Language U Learning Ltd, Co. Dublin, Ireland.
2000-2001 Training & Continuing Education. NUI, Maynooth, Ireland.
2000 European Computer Driving License Instructor ECDL Blackrock Center, Ireland
1998-1999 Post Graduate Diploma in Information Technology. NUI, Maynooth, Ireland
1994-1998 Bachelors Degree in Science (Honors). UCD, Dublin, Ireland.
Experience
April 2007~July 2009 InterConnection - Seattle, WA 98103 www.InterConnection.org
Non Profit organization specializing in Computer Refurbishing & Hardware Training since 1999.
Center Coordinator 4/08 to 7/09
Development Specialist 4/07 to 4/08
Key Responsibilities
• Directed and managed a team of 8 employees.
• Acted as volunteer coordinator in the Computer Reuse & Learning Center.
• Evaluated intern & volunteer learning paths.
• Developed learning & development plans, and assessment tools.
• Drove outreach initiatives in the Seattle metropolitan area.
• Redesigned and managed the Website Design Process for virtual volunteers.
Achievements
• Dramatically improved work environment & team morale, optimizing product quality and performance.
• Defined and deployed performance metrics and incentive programs for both volunteers & employees.
• Doubled computer production rate from 25 per day to 50 per day.
• Improved volunteer learning and development plans, increasing retention an average of 30% and higher technical skills displayed by program completion.
• Introduced a new Quality Control position; designed and developed the QC database to track quality, production and hardware learning.
• Established & nurtured more than 8 new partnerships, widening our volunteer & intern recruitment base.
Oct 2004~March 2007 Seattle Goodwill - Seattle, WA 98144 www.SeattleGoodwill.org
Non Profit organization specializing in Job Training & Education across 6 training centers statewide.
Project Manager 6/05 to 3/07
Trainer 10/04 to 12/05
• Researched, developed and implemented standardized assessments across all training centers.
• Led the planning, development, design, and testing required for a new online content management system.
• Streamlined and launched the student registration & intake process.
• Developed instruction manuals for Intake Process and led Train the Trainer sessions.
• Coordinated and led 4 curriculum development groups.
• Trainer for Computer, Resume Writing and Job Searching Courses at Seattle site.
• Implemented new standardized assessments and accelerated consistent measurement of learning across all sites for the very first time.
• Established structured learning paths, resulting in greater student ownership of learning opportunities.
• Led the introduction of a new customized online content management system across 6 training centers resulting in insightful analysis for site reporting and greater quality feedback to students on their learning performance gaps.
• Introduced new Intake Process, increasing recruitment by 20%, significantly improving the reliability of student placements into appropriate skill levels.
• Led a multidisciplinary trainer group to consensus on course competencies & new course materials.
• Reviewed and updated the curriculum, and developed assessments for all computer courses subsequently increasing retention & course completion by 30%.
Oct 1999~June 2004 Ireland’s National Training & Employment Authority (FAS) - Ireland www.Fas.ie
Semi State body that strives to tailor train the unemployed in job skills and place them in paid employment.
Development Officer 6/03 to 6/04
Computer Trainer 10/99 to 6/03
• Led the evaluation and placement of all FAS Major courses on the National Qualification Framework (NQF)
• As Regional Project Officer led Subject Matter Experts in the Electrical Test Bank Project in Ireland.
• Managed the development of national assessments for the trade of Cabinet Making & Wood Machining.
• Co-developed the national Dental Assistant Course.
• Co-developed & launched the certified program “Computer Programmer Course”.
• Administrator & facilitator for the online Computer Based Training course in Microsoft Office applications.
• Trainer for certificate programs; Computer Programmer, Web Designer, and Office Administrator.
• Defined and implemented the criteria for the placement of all FAS major courses on the National Qualification Framework resultant in a scalable learning solution nationwide.
• Introduced a nationwide standard for all FAS Certifications enabling transferability of qualifications.
• Successfully developed the online content for the Electrical Test Bank Project in Ireland enabling a nationwide series of unique automated tests.
• Fostered and encouraged continuous education via a highly visible placement & progression process path for students nationwide.
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