Wix Help Center

    I can't view my site?

    Ticket by tytyburns | August 31, 2014 | Known Bug
    • I can edit my site, but when I go to the address given on the homepage, it sends me to a search page :(

    Replies (6)

    • Reply from bakerie | August 31, 2014

      I can't view my site either. It just goes to a blank page. I reload, blank page... 

    • Reply from rotemc | August 31, 2014

      Hi  tytyburns,

      I am sorry to hear you are experiencing difficulties.

      I have checked your site and, from my end, your site http://tytyburns.wix.com/tysky is up, running and looks great. I have attached a screenshot to demonstrate: 


       

      Please clear your browser's cache. You can find step by step instructions here.

      If you continue to experience this issue, please let us know.

      Rotem, Wix Support Team
    • Reply from rotemc | August 31, 2014

      Hi bakerie, 

      Thank you for contacting us regarding this issue.
       

      I have checked your site http://bakerie.wix.com/sweetcarmelinas and, from my end, your site is up, running and looks great. I have attached a screenshot to demonstrate: 


       

      Please clear your browser's cache. You can find step by step instructions here.

      If you continue to experience this issue, please let us know.

      Rotem, Wix Support Team
    • Reply from tytyburns | August 31, 2014

      The site takes so long to load.  Is this caused by picture size?  

      Thank you,

      Ty

    • Reply from rotemc | September 1, 2014

      Hi, 

      In general, please note the performance of your HTML5 site is affected by a number of factors, including the size of your website and amount of content on it, your internet connection speed and your browser version. Using the most updated browser version and ensuring that your internet connection is stable and running at a high speed will help ensure that you are viewing your site in optimal conditions.

      For best performance, it is recommended to follow these guidelines:

      1. Optimizing the images on your site will have a great effect on its performance and loading time. For tips on adding images to ensure they take up as little space as possible, please click here.

      2. Distribute your content on several pages. This will improve loading times and overall load.

      3. Fonts take up a lot of CPU power and loading time. Please try not to use more than 2 fonts on a single page. Fonts in plain, bold, italic, bold & italic are all considered to be different fonts! The best solution would be to use browser text and not simple text.

      Please let us know should you require any further assistance.

      Rotem, Wix Support Team
    • Reply from akirajazzilpaglina | September 8, 2014

      Me too, when I click my site it keeps on reloadin and after it says ERROR: The requested URL could not be retrive. what should I do?. Thank you