Wix Help Center

    some isssues and bugs

    Ticket by babyspenser | March 3, 2014 | Question
    • Hi,

      1. My site does not show as it supposed to on microsoft internet explorer 11 and 9. It is ok on chrome.

      please give me an email address so I can  show you screenshots.

      2. at least once every 2 or 3 times when I enter my site - I get an error message that the site cannot be found. I need then to hit F5 (refresh) in order to enter the site.

      3. The site is showen very slowly, and "jumpy". It has gone worst after I integrated a youtube video.

       

      Please contact me ASAP at ophirs99@gmail.com (I am the owner of the babyspenser project).

    Replies (1)

    • Reply from Ron | March 3, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I've tested your site on a number of updated browsers and computers, it loaded perfectly on all of them including IE11.

       

      Please use the instructions below in order to clear your browsers cache.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Should the issue persist, please provide us with a screenshot of the issue as you see it on your end when attempting to load your site using IE11.

       

      For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Ron, Wix Team