Wix Help Center

    How long does it take for orders to show up?

    Ticket by danamonticelli | May 22, 2014 | Question
    • I just went "live" yesterday and I have had someone say that they placed an order, went thru the checkout with ease but I do not see it under orders nor do I see it in my paypal account!!  How long does it take for orders to show up?

    Replies (3)

    • Reply from Kosta | May 22, 2014

      Hi,

       

      Please note that the order does not appear under your Orders, which should happen pretty much immediately after purchase is complete.  

       

      The user must have not completed the PayPal purchase, which you can verify in your PayPal account.

      Please ask the user to try and make the purchase again, explain he was not charged. 

       

      If he claims he have ask him for the confirmation email or PayPal transaction ID. 

      Kosta, Customer Solutions.
    • Reply from danamonticelli | May 22, 2014

      They did though purchase thru paypal and my paypal info is in the payment info screen though.  I now know of two more people that it has happened to!  All of which have the payment "completed" on their end!

       

    • Reply from Kosta | May 22, 2014

      Hi,

       

       

      Please note, for the orders to show in the orders tab, they need to be shown as completed in PayPal,

       

      To see the status of the order please login to your PayPal account > history > have a look at the status of the order > then if it is showing as completed > click on details and then send us a screen shot of the details page (see instructions below).

       

      If the status is showing anything else other than completed, please check the meaning directly with PayPal.

       

       

       

       

      For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Kosta, Customer Solutions.