Wix Help Center

    HTML5 Editor won't load page

    Ticket by Nick Ronda | January 22, 2013 | Question
    • When I login to attempt to edit my website, the html5 editor attempts to open the new page, but never goes beyond the loading efforts. This is a recent occurrence. What can I do to get back to work?!?!?!

       

       

    Replies (5)

    • Reply from Kika | January 22, 2013

      Hi!

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

    • Reply from Nick Ronda | January 23, 2013

      Any idea how long this will take? I am unable to update or edit my site. It's kind of a big deal being that I work with media and information t hat needs daily updating! I hope it's not like the wishlist thing where the same generic responses are given and months go by without any action. I really can't afford to not have the site editor down for as long as its been down.

    • Reply from Nick Ronda | January 25, 2013

      I have not been able to edit or work on my web site for one week now. I am getting charged for services I am unable to use. I have contacted support via telephone and was transferred to additional support personnel, all to let me know that: "We'll email you when we figure it out". Ridiculous. 

    • Reply from Avi | January 28, 2013

      We've fixed this issue for you, you can access to the site editor now.

    • Reply from Adam F | February 5, 2013

      @erickybarra2010

       

      I checked your site's editor and I had no problem loading it.

      Please elaborate as to the specific problem you are facing so that we can further investigate. 

       

      Please also try the following and let us know if you can recreate the problem. 

      1) Try another browser such as Google Chrome, Internet Explorer and Mozilla Firefox.

      2) Try another computer and different internet network connections.