Wix Help Center

    error when saving

    Ticket by radioguy963 | August 5, 2014 | Question
    • error.docx

      Hello,

      I am still getting this error.  Ive cleared my cashe and it is still not allowing me to save or publish.

    Replies (6)

    • Reply from Itamar S | August 5, 2014

      Hi,

      Please note, unfortunately, you would not be able to save the current changes.

       

      Please follow the instructions provided here.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

       

      Thanks.

      Sincerely, Itamar - Wix Support
    • Reply from radioguy963 | August 5, 2014

      Hello

      Ive done the steps on the paper - but it is still not letting me save or publish.  Ive tried different computers.  restarting, logging in and out etc.  It keeps giving me that error.  Will you please check site, as clients have paid to get these items on asap.

      It is the greenvillevitalsigns site.  All others work fine - but this one is always giving me trouble.

      Thank you!

    • Reply from Daniel | August 5, 2014

      Hi,

       

      You will receive error 10107 if you have entered invalid data in one of the Editor fields. This invalid data could cause your site to become non-functional, if saved. Therefore this error has been put in place to protect your site.

       

      In order to resolve this issue, please see below:

       

      1. If you recently tried to add a script or a custom meta tag to a gallery or image field, please remove it and try to save again. 

       

      2. If you have recently added a text box with text copied and pasted from an advanced text editor, such as Microsoft Word, please do one of the following:

      a) Delete the text box and type the text manually using the Wix Text Editor.

      b) Copy the text into a simple text editor such as Notepad, delete the original text box. Add a new text box and copy the text from Notepad into the new text box.

       

      Daniel - Wix support team
    • Reply from radioguy963 | August 5, 2014

      This seems to only be happening with images & video.  If I replace an image or add a new image it wont take it.  

    • Reply from radioguy963 | August 5, 2014

      Also, I did what you said, and that did not work.

    • Reply from Ritti | August 6, 2014

      Hi,

       

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

       

      Best, Ritti