Wix Help Center

    site shown without layout when Facebook link is followed

    Ticket by sylviaveldhuis | September 26, 2013 | Known Bug
    • When someone has liked a page on my site and I follow the link Facebook then shows, my site is not displayed right. This is the case with both my sites (rk-kids.nl and sylviaveldhuis.nl). I would like to show you with a screenprint, but I don't know how I can add it here. The layout has then disappeared. Can you please fix this problem? Thanks in advance.

       

    Replies (8)

    • Reply from Alina | September 26, 2013

      Hey, 

      I apologize for the inconvenience. 

      Please make sure that you have entered your personal Facebook username, and not your Fan page. 

      The API with Facebook only works with personal FB account usernames.

      This information is not displayed to users who visit your site, it is only for the purpose of FB admin related functions.


      Open your editor, go to 'Settings'  > 'Social' and re-enter your Facebook username. (To see it, open your profile page and look for the bold part of this example URL: www.facebook.com/username )

      Afterwards, republish your site, and enter your site's URL to be re-parsed by the Facebook debugger here.


      If the issue persists, please provide us with a screen shot of the problem.

      For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Thanks, 

      Alina, Wix Support Team
    • Reply from sylviaveldhuis | September 26, 2013

    • Reply from sylviaveldhuis | September 26, 2013

      Thank you for your reaction, Alina. I posted a screenshot above. The cause can't be the Facebook name I use, because for sylviaveldhuis.nl I don't have a fan page, so I have to use my personal FB username.

    • Reply from Alina | September 26, 2013

      Hey, 

      Please enter your site's URL to be re-parsed by the Facebook debugger here and then try to check your site's appearance again. Let us know if the issue persists. 

      Thanks, 

      Alina, Wix Support Team
    • Reply from sylviaveldhuis | September 27, 2013

      Hi Alina, I used the Facebook debugger but the problem persists.

    • Reply from Anat | September 27, 2013

      Hey Sylvia,

       

      I do not see any like buttons on your site, but only the FB link buttons, which have directed me to your FB page properly, as you can see in the screenshots below:

      Please let us know which buttons you are referring to and in addition, please test your site on other computers or other browsers to see if this issue persists.

      Thanks and we await your reply in order to further assist you

      Anat - Wix Team
    • Reply from sylviaveldhuis | September 27, 2013

      You can find like buttons on other pages, for example http://www.sylviaveldhuis.nl/#!scheurmonster-uit-oceans-eleven/crs1. When someone has liked this, FB shows the link below. When you follow that link, you'll see the page without layout.

    • Reply from Alina | September 27, 2013

      Hey, 

      I apologize for the confusion. 
       

      Our QA department is currently working on resolving this issue with the highest priority. We will contact you with any feedback as it arises. 

       

      We apologize for the inconvenience and appreciate your patience and understanding.

      You can follow this thread to stay updated about this issue. 

      Thanks, 

      Alina, Wix Support Team