Wix Help Center

    500 Internal Server Error

    Ticket by jo4550 | October 14, 2012 | Known Bug
    • I can't access my account or view my live website and I've just announced to the world that it is live :(

    Replies (43)

    • Reply from Elia | February 26, 2012

      Your site, www.truenorthphotographers.ca  is online. 

      Please note that our servers were up this whole time. If you experiencing connection difficulties, please let us know. 

      Elia - Wix Support
    • Reply from Yael | February 26, 2012

      Hi @True North Photographers

      According to our records servers were up yesterday, and we did not received any additional complaints regarding this issue. 

      We're sorry for any inconvenience you've experienced. 

    • Reply from Elia | February 26, 2012

      @True North Photographers

      I've checked your domain and it is properly set up and it is visible as you can see here and here.

      Can you please tell us the GEO location of the others complaining they get this error, so we can investigate further? 

      Elia - Wix Support
    • Reply from Elia | February 26, 2012

      This test was performed using a server in Montreal, Canada. 

      It is showing your site is working properly.

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      Elia - Wix Support
    • Reply from Avi | February 27, 2012

      Hello True North Photographers ,

       

      What is the situation at the moment ? Does your site is back working ?

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.
      Please clear your browser's cache. You can find step by step instructions here .

      To clear the flash cookies, please log out of your account, go here and click on "Delete all sites".

       

      If the problem persist, Please go to the following link: wixassure.wix.com/case/canada

      Please wait until the test is complete (loading bar will disappear) and you see the following message: "All tests are completed, Wix support is reviewing results. You can now close this window. Thank you."

      Once you complete the test, please reply to this thread again.

    • Reply from Uma - Wix Team | April 23, 2012

      @ biancavictoriajoseph,

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If you ares still experiencing this problem, please let us know.

       

      Thanks,

      Uma-Wix Team

    • Reply from Elad - Wix Support | May 6, 2012

      Hi Photoville  ,

      I checked your site photovillehd.com and it's online and working great on IE 9 and Firefox .

      In which browser do you receive this error ? 

      Elad -Wix Support

    • Reply from Rapido | May 7, 2012

      We had a temporary issue that should be resolved now. Please let me know if it persists.

    • Reply from Omer | August 15, 2012

      bayviewbcweb,

       

      Please provide more details on the issue, we are not experiencing any problems with our servers at this time.

    • Reply from Elia | August 17, 2012

      @sco560

      Your site, sfsmediamarketing.com is working fine from my end. If the issue persists, please let us know.

      Elia - Wix Support
    • Reply from Elad - Wix Support | August 28, 2012

      i checked your site www.glsolutions.com.br and it's online and working great .

      Please check it again .

    • Reply from Eileen | October 4, 2012

      Hey  Whiteman AFB

      We are doing everything in our power to provide the highest level of support and service.

      However in this case we do require additional information to assist you as effectively and efficiently as possible.

      Please be as specific as possible.

      If you're asking about whitemanfss.com not loading- I've notice that your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.

      We highly recommend on using DNS to connect sites, not pointing.

      When connecting your domain to the Wix name servers there are two important steps that you must complete.


      1) Firstly you must go to your Wix Domain Manager (My Account > Manage Premium > Domains) and add your domain. 
      For more information, please click here.
      2) Please contact your domain host and ask them to connect your domain via the name servers (ns1.wix.com & ns2.wix.com).
       
      Both of these steps are essential and the omission of either will result in a domain that’s not connected correctly.
      You can troubleshoot your domain here.
       
      Note: Please make sure to firstly add your domain name under the Wix domain manager.
      Ayal
      Wix Team.
      Eileen, Wix Team.
    • Reply from Adam F | October 6, 2012

      Regarding the speed of your site, in general, please note that Wix is a rich internet multimedia environment and it is very tempting to add excessive content.

      I checked your site and I can see that you have placed multiple images on your home page. 

       

       

      For best performance, it is recommended to distribute your content on several pages. This will improve loading times and overall load.

      You can also downscale your media components e.g. images before adding them.

      Note : Fonts take up a lot of CPU power and loading time. Please try not to use more then 2 fonts on a single page. Fonts in plain, bold, italic, bold & italic are all considered to be different fonts!
       

       If you would like, you can perform a speed test for your site here. If you experience specific performance issues please let us know and we will be happy to assist.

    • Reply from Itamar | October 6, 2012

      Please follow Adam advice and reduce the number of images on your pages, and then check the speed of your site again.

      Itamar, Wix team
    • Reply from Rapido | October 10, 2012

      Hey,

       

      We are looking into this issue and will contact you shortly.

    • Reply from Rapido | October 10, 2012

      Which site are you having this issue with?

    • Reply from Rapido | October 10, 2012

      This issue should be resolved now.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      If the issue persists, please let us know!

    • Reply from Avi | October 10, 2012

      I've fixed this issue for you, your site is online now, you can see it here : http://tokik5.wix.com/carousel#!home/mainPage

    • Reply from Avi | October 10, 2012

      I've tested your site and it's working properly from my side.

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here
      To download the latest Safari browser please click  here
      To download the latest Internet Explorer browser please click  here
    • Reply from Daniel | October 10, 2012

      Hi,

       

      I am able to view your site. Have you tried using a different browser or computer?

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Daniel - Wix support team
    • Reply from Daniel | October 10, 2012

      Hi,

       

      I am able to view your site, have you tried using a different browser?

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Daniel - Wix support team
    • Reply from Rapido | October 11, 2012

      Hey  ssuuzzyy88  &  talrhv  - are you still having this issue?

    • Reply from Uma - Wix Team | October 11, 2012

      @ christubman,

      I have just visited your account. Your domain name www.neoffers.co.uk is currently not properly connected to your wix site and when using this domain name you will get redirected to your domain host's page (123-reg.co.uk).

      Your site is available online under its free wix address: christubman.wix.com/neoffers

      Thanks,
      Uma@WIX

       

       

    • Reply from Adam E. | October 13, 2012

      Hi,

      I was able to access your site and view it perfectly on both chrome and internet explorer.

      Please make sure your software is updated to the latest version and clear your browsers' cache.

       

      If the problem persists please let us know.

       

      Thanks,

      Adam, Wix Support
    • Reply from Michael | October 13, 2012

      Your site comes up perfectly on my end.

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      -- Michael - Wix Team
    • Reply from Ben | October 14, 2012

      We are aware of this issue and are working to resolve it. We will update this thread with feedback as soon as it arises.

       

      Thank you for your patience and understanding in this matter.

    • Reply from Ben | October 14, 2012

      Please be aware that this issue has now been resolved.

       

      We recommend clearing your browser cache should you continue seeing the error screen after refreshing.

      You can find step by step instructions here.

       

      Thank you for your patience in this matter.

       

    • Reply from Ben | October 14, 2012

      @lpdesigned4you

       

      We do apologize for the temporary interruption of service.

       

      While we are constantly working to make sure everything runs smoothly, these things do occur, although we certainly work to resolve any issues that may arise in a timely fashion.

       

      We greatly appreciate your patience and loyalty. However, we are unable to offer a partial refund for this temporary technical issue.

    • Reply from Ben | October 14, 2012

      @lpdesigned4you

       

      Please understand that this is not a regular occurrence, rather it was a temporary technical issue, which was resolved as quickly as possible.

       

      I have viewed your Wix site 'designed4you', in multiple browsers, without issue (it looks great, by the way).

       

      Unfortunately we are unable to provide the requested statistics or average downtime. As this is not a regular occurrence, I cannot speak to a pattern that does not exist.

       

      Again, I thank you for your patience, and can assure you that Wix provides a reliable, ever-improving platform. Thank you for your feedback, we will certainly take it under advisement.

       

    • Reply from jo4550 | October 14, 2012

      Thanks for getting my site up and running again but now I cannot save any changes and I get the following error code:

      Error Code for Support: -10118

       

    • Reply from Gabriel | October 14, 2012

      Hi All,

      We are very sorry for the inconvenience.

      This issue was fixed a few hours ago, and we are working hard to ensure that it won't happen again.

       

      If you are still unable to save please let us know.

       

      Thanks,

      Gabriel - Wix
    • Reply from Tali | October 14, 2012

      We apologize for the inconvenience.

      Please be aware that this issue has now been resolved.


      We recommend clearing your browser cache should you continue seeing the error screen after refreshing.
      You can find step by step instructions here.


      Thank you for your patience in this matter.

      Tali, Wix Team
    • Reply from Ben | October 15, 2012

      @jo4550

       

      Please note that this issue has been resolved. Should you continue to see the error message when saving, please clear your browser's cache before attempting to save again.

       

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

    • Reply from Ben | October 15, 2012

      We are aware of this issue, and are working to resolve it as quickly as possible.

       

      Thank you for your patience and understanding in this matter.

    • Reply from Omer | October 15, 2012

      Hey,

       

      Unfortunately it is not possible to transfer a registered domain to Wix for hosting.

    • Reply from Alon - WIX team | October 15, 2012

       We are aware of this issue, and are working to resolve it as quickly as possible.

       

      Thank you for your patience and understanding in this matter.

      for more information please follow this thread

      Alon - Wix Team
    • Reply from Nicole Wix Team | October 15, 2012

      We apologize for the inconvenience, we are having a temporary technical issue. Rest assured we are working on fixing it and will have it solved shortly.

      Thanks, Nicole,
    • Reply from Gleb | October 15, 2012

      Hi @hmathias6,

       

      We were experiencing a temporary issue that should be resolved by now.

      Please clear your browser's cache and try loading the site again.

      You can find step by step instructions here

       

      Gleb, Wix Support
    • Reply from Ori | October 15, 2012

      Hi tino97,

      We are happy to inform you that the issue has been resolved!
      We apologize for the inconvenience and highly appreciate your patience and understanding.

      If you're still unable to view your site, please clear your browser's cache. You can find step by step instructions here.

       

      Regards, Ori Wix Team
    • Reply from Ben | October 16, 2012

      We apologize for the inconvenience, we have had a temporary technical problem. It has now been fixed, please clear browser cache (instructions here) and then visit your site again.

    • Reply from Elad - Wix Support | October 16, 2012

      This is related to browser caching .

      Please clear your chrome cache and check it again .

       How do I clear cache?

    • Reply from Michael | October 16, 2012

      I was able to view your site without a problem.

       

      Please clear your browser's cache and let us know if there is any difference. You can find step by step instructions here.
       

       

      Thank you

      -- Michael - Wix Team
    • Reply from Ori | October 19, 2012

      Hi bekuhboom,

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Regards, Ori Wix Team