Wix Help Center

    Error message 7708

    Ticket by jennysmith | June 18, 2012 | Question
    • I keep getting an error message 7708...error getting upload

    Replies (19)

    • Reply from Omer | March 27, 2012

      Hey,

       

      Are you only getting this error in the HTML editor? Are you able to upload images in the flash editor?

    • Reply from Omer | March 27, 2012

      An answer to that question can be found here:

      Better Photo Management and Organization

    • Reply from Nir - Wix Team | June 18, 2012

      Hey @idealhabitation,

       

      Thank you for contacting Wix support. 

       

      Please clear your browser's cache,you can find step by step instructions here.

      Should the problem persist, please attach a screen shot of the error message.

       

       

      Thanks,

      Nir

      Wix Team

    • Reply from Yael | June 18, 2012

      Hi @jennysmith

      Please elaborate when exactly you're receiving this message ? 

    • Reply from jennysmith | June 18, 2012

      I get the message when i try to upload photos into a gallery.

    • Reply from Itay - Wix Team | June 18, 2012

      Hi,

      Please make sure you're using IE9 / Chrome / Firefox , as earlier versions of IE might not work properly.

    • Reply from Master Yoda | June 19, 2012

      Hello  idealhabitation ,

       

      please try editing your site in a different browser - e.g. Firefox - to see if the issue persists!

      I tried uploading images to your site in Chrome and managed to do so without a problem!

       

      Note: You can upload .jpg, .png and .gif files (up to 5MB each). Click here for tips on how to improve the quality of your uploaded images.

       

      All the best!

    • Reply from jennysmith | June 19, 2012

      I'm using IE9/Chrome and they're both updated. 

    • Reply from jennysmith | June 19, 2012

      I'm having trouble uploading photos from the file on my computer. I tried it on a different work computer and still having the same problem.

    • Reply from Rapido | June 20, 2012

      Is this occurring for all images or one specific file ? Also, can you please try using a Firefox and let me know if the issue persists.

    • Reply from jennysmith | June 20, 2012

      This happens in all browsers (cleared Caches, restarted computers, tried PC and Macs, tried from different internet providers), on all HTML5 websites on this account, with every image we've tried. HOWEVER, we tried logging into a different wix account and had no problem uploading images. Thus, we can only conclude this is a wix issue specific to THIS wix account. Please, please solve asap, because we're loosing clients over this issue.

      Thanks!

    • Reply from Paola | June 21, 2012

      Hi,

       

      We are checking with the tech department and will let you know as soon as we receive an answer.

      We appreciate your patience.

    • Reply from Omer | June 24, 2012

      Hey all,

       

      Error -7708 means that you reached the limit of images you can upload to your Wix account. You will need to delete some of your current images to upload new ones.

       

      Note, images actually placed on your website inside galleries or standalone will not be affected if they are deleted from your "my files" area.

    • Reply from Rapido | August 19, 2012

      Hey enqui681 ,

       

      Are you still having this issue?

    • Reply from Rapido | January 3, 2013

      Currently it isn't possible to mass delete images from your Image Gallery.

      You can vote for this feature here.

    • Reply from Itamar | January 26, 2013

      @elitecoachin7

      You have upgraded to the Unlimited package which means you have up to 2.5 GB storage space.

      Itamar, Wix team
    • Reply from Nat | February 19, 2013

      Hey,

      As mentioned, this error means that you reached the limit of images you can upload to your Wix account. You will need to delete some of your current images to upload new ones.


      Note, images actually placed on your website inside galleries or standalone will not be affected if they are deleted from your "my files" area.

       

       

      Please don't hesitate to contact us again. Nat
    • Reply from BenjaminB | March 6, 2013

      Hi engineermohamedezz,

       

      I have just reviewed your site and I have found that you have a lot of hidden pages that is containing quite a large number of images.

       

      As the error in the best reply states, Error -7708 means that you reached the limit of images you can upload to your Wix account. You will need to delete some of your current images to upload new ones.


      Note, images actually placed on your website inside galleries or standalone will not be affected if they are deleted from your "my files" area.

       

      Benny

    • Reply from mrtroybrooks | August 25, 2014

      my site is "not found." I can edit it and publish it but the actual site is lost. It was loading fine earlier and now it just says this webpage is not available. Is all that work just gone?  www.mrtroybrooks.wix.com/kellyandtroy