Wix Help Center

    domain missing www

    Ticket by info55516 | August 30, 2014 | Question
    • Hi there,

      why my company is not showing www.com but only the name.com

      I also am trying to pay monthly, Can I cancel anytime if I choose to do so.

      To be honest I am still confused, I thought it was cheap and so I bought my domain but now is asking me money to pay so I can connect the domain, but this didn't say from the start, I mean what do you need a domain on it's own if it doesn't function....what I am trying to say it should have been automatically linked and also pricely wise.

      Do you have like an online chat?

      Thanks for your time.

    Replies (1)

    • Reply from Gat | August 31, 2014

      Hi,

      Thank you for contacting Wix support!

      I checked your account but was unable to locate any domains associated with it. Please specify what is your domain name so we can further check.

      Please note that using a domain with your site is a premium feature, meaning that you need to upgrade your site to one of our premium plans in order to connect the domain to your site. I apologize if it wasn't clear enough but we do mention it on every instructions page on how to link your domain to Wix. 

      You can find more instructions here

      You can review all the upgrade plans here or below.

      When you are ready, go to My Sites and click Upgrade next to the site of your choice.

      There are five upgrade options for regular Wix pages:

      Connect Domain Plan ($6.90/month) or for the yearly plan $49:
      This plan enables you to use your own domain that you purchased from any domain registrar. You can store up to 500MB, with 1GB bandwidth.

      Combo Plan ($12.95/month) or for the yearly plan $111
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 3GB with 2GB bandwidth.

      Unlimited Plan ($15.95/month) or for the yearly plan $149:
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 10GB with unlimited bandwidth.
      We have a special sale available for this plan: 
       

      eCommerce Plan ($19.90/month) or for the yearly plan $194:
      This plan includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 20GB with 10GB bandwidth.

      You get premium support with all of these plans!

      Please note that the plans don't include purchasing mailboxes. They can be purchased separately. 

      Gat Wix Team.