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    Failed fraud detection checks

    Ticket by thesullyfamilybusine | June 17, 2013 | Question
    • When messages are sent from the site, they arrive in my email folder with: 

      Be careful! This sender has failed our fraud detection checks.
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      Why is this?? and why is it failing fraud detection?

      Thanks

      Chris

    Replies (1)

    • Reply from Tom | June 17, 2013

      Hi Chris,

       

      Are you referring to emails that are sent through the contact form on your site?

      Emails that are sent through the contact form on your site arrive from no-reply@parastorage.com.

      Some email clients may wrongfully detect this email sender as fraud because of the no-reply prefix. You may add this email address to the 'trusted email addresses' in your email client, to let the email client know that this is not a fraud-mail, and stop the 'false-positive' fraud alert. 

       

      If you require any further assistance in the future please don't hesitate to contact us again.

      Thanks,

       

      Tom

      Wix Team