CNAME Alias

Ticket by designatag | April 10, 2014 | Question
  • Hi,

    You mentioned it takes about 72 hours for an alias to take effect. Well, I added my alias on Sunday morning, and now it's Wednesday night.

    Can you help me make it work?

    Please advise...

    Thank you,

    Abie

Replies (5)

  • Reply from Rony | April 10, 2014

    Hey Abie,

    Thanks for contacting Wix Support. 

    The Cname is not propagated yet, please make sure that you inserted the correct records. 

    Wait another 24 hours and if the issue persists, contact us again.

    All best

    Rony WixTeam
  • Reply from designatag | April 10, 2014

    Hi,

    Someone at your tech support reviewed the record a few days ago and indicated it is inserted correctly. So that should not be an issue.

    So why doesn't it work?

    Please advise...

    Abie

  • Reply from Natty | April 10, 2014

    Hi Abie,

    We can review that you have inserted them correctly but please note that we cannot review if the records are valid since we are not your domain host.

  • Reply from designatag | April 11, 2014

    Okay, but my domain hosting company is saying the problem is with the company hosting the site, in this case, WIX.

    Please advise what can be done...

  • Reply from Dror - Wix Support | April 11, 2014

    Hi,

    I'm sorry for the misunderstanding - allow me to clarify, the CNAME points properly to where you've set it to point. If its not achieving the goal you've used it for, we can't assist you with that, as we're only the side that does the pointing. 

     

    https://www.whatsmydns.net/#CNAME/forms.nbsprintingonline.com will show that the CNAME is correctly pointing to custom.jotform2.com.

     

     

    Dror - Wix Team