Wix Help Center

    Editor looping, can't enter

    Ticket by designatag | February 26, 2014 | Question
    • Hi ,

      I cannot get into my editor.

      Please advise...

      Thank you,

      Abie

    Replies (9)

    • Reply from Leah | February 26, 2014

      Dear Abie,

       

      I apologize for the inconvenience. I wasn't able to reproduce the error - I could access the editor without issue. To ensure that this isn't a local issue, please follow the instructions provided here. If there is still an error, please send us the answers to the questions in the same link and we will assist you as soon as possible.

       

      Thank you for your patience and cooperation.

       

      Sincerely, Leah Wix Support
    • Reply from designatag | February 26, 2014

      Hi,

      Okay, I went through every step on your sheet, and actually had most of them done already before.

      As well, I am using two different computers in two different locations.

      Also, I tried to open the editor in both Chrome and Firefox.

      Please note that I have no problem opening my 4 other stores, it's only ShalomDDO.com.

      Coincidently, although I was using it all morning, and only finished about 10:30 am, I sent a post to WIX atthat time about  a minor issue. My concern is that the technician who opened my editor to "fix" the issue, perhaps did something to it to make it react as it is. In which case, it might be an easy fix on your end.

      Bottom line is I tried everything and cannot enter my editor.

      Please advise...

      Thank you,

      Abie

    • Reply from designatag | February 26, 2014

      Hi,

      I attached a pic of what is happening.

      Please advise...

      Thank you,

      Abie

    • Reply from designatag | February 26, 2014

      Hi,

      Please tell me if you have yet any idea what's happening?

      Thank you,

      Abie

    • Reply from designatag | February 26, 2014

      Hi,

      Can I please get an update.

      You know, this issue is starting to be a problem. I am losing a lot of time from working on my site.

      Please advise...

      Thank you,

      Abie

    • Reply from designatag | February 27, 2014

      Hi,

      Can I please get an update.

      You know, this issue is starting to be a problem. I am losing a lot of time from working on my site.

      Please advise...

      Thank you,

      Abie

    • Reply from designatag | February 27, 2014

      I have an idea...

      Since you said YOU can open the editor, please delete all the SEO info I placed in about a dozen pages. I was doing some research and many reviewers say your SEO does not work properly. So, maybe that is what's causing my editor to not open.

      Can you do this soon please?

      Abie

    • Reply from designatag | February 27, 2014

      I'm in. DO NOT change anything as I asked you to.

    • Reply from Ritti | February 27, 2014

      Hi, 

      I just replied in your other thread. I will be closing this one as you have multiple threads with the same issue. 

      Thank you.

      Best, Ritti