• Overview

    Can't open the Wix editor or Wix templates? It's likely because you have to "allow pop-ups from Wix.com". Below you'll find step-by-step instructions to resolving this challenge.

    Most current versions of Internet Explorer, Netscape and Firefox contain built in pop-up blockers.
    As many of the features in Wix.com feature pop-ups or automatically open a new browser you will need to allow pop-ups from Wix.com.
    Don't worry. It's simple to fix. Just follow the steps below.
    You can also follow this link .

  • Steps for Firefox

    The Firefox browser includes a pop-up blocker that by default blocks all pop-ups, and therefore may block links to Wix.com that open in separate windows.
    To allow pop-ups from Wix.com:
    1. Select the “Tools” menu
    2. Select “Options…”
    3. Select “Content”
    4. Click “Exceptions” opposite “Block pop-up windows”
    5. Type “www.wix.com” and click “Allow”
    6. Click “Close” to close Allowed Sites - Popups
    7. Click “OK” to close Options
    From now on, you will be able to use Wix.com.
    Note: In the Mac OS X version of Firefox, you need to select Preferences on the Firefox menu, instead of Options on the Tools menu.
    If you see the pop up when logging in your editor, simply click on "Options":

  • Steps for Internet Explorer

    1. Select the “Tools” menu
    2. Select “Pop-up Blocker”
    3. Select “Pop-up Blocker Settings” and a dialog box will open

    In the Pop-up Blocker Settings dialog box:
    4. Type “www.wix.com” in the “Address of Web site to allow” text box
    5. Click “Add”
    6. Click “Close”
    This will add www.wix.com to the list of allowed sources of pop-ups. From now on, you will be able to use Wix.com as usual .
    If you see the pop up when logging in your editor, simply click on "Always Allow Pop-ups from This Site": 

  • Steps for Safari

    For Mac Computers

    1. Click "Safari" in the menu (not inside the browser).

    2. Click "Preferences".
    3. Go to the "Security" Tab and uncheck "Block pop-up windows".

    For a PC

    Click on the wheel icon on your browser and uncheck "Block Pop-Up Windows".


  • Steps for Google Chrome

    1. Click on the wrench icon on the right side of the browser:

    2. Click Settings and from the bottom of the Settings window, click Show advanced settings.
    3. Under Privacy, click Content settings.
    4. Under Pop-ups, click Allow all sites to show pop-ups.

    Your pop-up blocker will be turned off completely.

    Note: To turn off the pop-up blocker for Wix only, click Manage exceptions and add http://[*.]wix.com to the list.

  • Steps for Opera

    Go to "Tools" -> click on "Preferences".
    Click on "Windows" on the left side.
    Select "Open all pop-ups" in the Pop-ups list.
    Click "OK" on the bottom.

  • Clearing Your Browser's Cache

    1. Close every instance of the browser currently running. Please make sure that no instance of the browser is left in memory.

    2. Open the browser on a blank page. If your browser's-homepage is Wix, close this tab and open a new blank tab.

    3. Open the cache-cleaning dialog using ctrl+shift+del (this goes for FireFox, Internet Explorer and Chrome). Then:
    a. In Internet Explorer: Make sure that "Temporary Internet Files" is checked in the dialog. Then click "Delete".
    b. In FireFox: make sure that the "Time range to clear" combo-box is set to "Everything". This is vital. Also make sure that, of the available checkboxes, "Cache" is checked. Then click "Clean now".
    c. In Chrome: make sure that the "Clear data from this period" combo-box is set to "Everything". This is vital. Also make sure that, of the available checkboxes, "Empty the cache" is checked. Then click "Clear browsing data".
    d. In Safari: Click the Safari button -> Preferences and click on the Advanced tab.
    Check the Show Develop Menu in Menu Bar box and close the window.
    Click on Develop -> Empty Caches

    4. After all this, close the browser and re-open it

    You can find more instructions here .
    You can also find video tutorials here .

  • Clearing Your Mobile Device's Cache

    To find out how to clear your mobile device's cache, click on one of the relevant links below: