Domain Troubleshooter4

The domain name you entered is not connected to Wix’s nameservers and is not pointing to Wix’s IP address.

You have two options:

Option 1: Connect Using Name Servers (*recommended!)


When connecting a domain to your Wix site with our nameservers, the domain stays at your hosting company and connects to the Wix servers NS1.WIX.COM and NS2.WIX.COM.

This method transfers control of your domain records to Wix. These records can be controlled via Domain Manager of your Wix account by you!

This will also allow your mobile site to be automatically associated with your domain!

To connect your domain to our name servers:

  • Send your domain hosting company the following message:

I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195).

After sending your message, please allow up to 72 hours for changes to get updated (propagate).

If you are still having domain connection problems, try going through the troubleshooter again. If the same problem persists please contact us via the 'Need More Help?' box below.


 

Option 2: Connect by Pointing (*not as effective)


Another option is to connect your domain name to Wix via pointing. Pointing means that your domain host remains in control of your domain records.

If you choose this method, you will not be able to add, edit or create MX, CNAME, txt and A records via your Wix account. Also, the amount of support Wix can offer in this regard will be limited.

To connect your domain by pointing, please copy the instructions from the widget below and send them to your domain host.

After sending your message, please allow up to 72 hours for changes to get updated (propagate).

If you are still having domain connection problems, try going through the troubleshooter again. If the same problem persists please contact us via the 'Need More Help?' box below.


To return to the Troubleshooter please click here .

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