• General Information

    When you sign up for a free Wix account, you can create and publish as many websites as you wish absolutely free. When you publish a free Wix site, it will automatically get its own site address (URL). If you would like to connect your own domain (a domain is a site address that you own, for example: www.mydomain.com), you will first have to upgrade your account to a Premium package that includes using your own domain.

    Click here for general information about domains.

  • Instructions for Various Domain Hosts (i.e Networksolutions, Godaddy, Yahoo, etc.)

  • Troubleshooting Your Domain Connection Issues

    Can't find your domain host in the table above? No problem! Simply enter your domain name into our troubleshooter below to receive step-by-step instructions on how to connect your domain!

  • What is the difference between Pointing and Name Servers?

    DNS is the management of your domain – i.e. you use it anytime you point your domain to an IP address, redirect emails to your email host or connect different subdomains to different servers.

    Pointing your domain to the Wix IP means that your domain host retains control of your DNS and simply points your domain to the Wix servers.
    The difference between pointing to the Wix IP or connecting with name servers is really a difference in who has control over your DNS – Wix or your domain host.

    Please Note: Wix does NOT Recommend Pointing
    Instead we recommend connecting your domain to Wix using Wix name servers.

    Why?
    Down time when Wix IP changes:
    The primary reason we recommend connecting your domain to Wix using Wix name servers is that the Wix IP address might change in order to prevent your site from going down. This happens from time to time when natural disasters, server problem and other problems occur.
    In such events, domains connected to Wix by name servers will automatically have their DNS records updated. However, domains that are connected to Wix by IP pointing will not work until you request the new IP# from us and then manually make the changes with your domain host. This will result in a much longer down time.

    Less support & assistance: When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. Whereas if you connect to Wix by pointing you would need to contact your domain host with any domain/DNS related issues.

    Feature updates must be made manually: We can automatically modify your DNS to accommodate any new feature that requires DNS changes (like WixMobile, and any other possible features that we might release in the future). When choosing pointing you would need to manually make these changes with your domain host.

  • How do I get a domain name?

    If you do not have a domain you can buy one from Wix, click here to proceed.

  • How can I get my free yearly domain?

    After you purchase your Wix premium yearly package (Combo, Unlimited, eCommerce, FB Social or FB Unlimited), simply go to My Account > Manage Premium > Vouchers and click on the voucher link next to your package under Free Domain.

    Click here for detailed instructions about how to claim your Wix domain.

  • How do I manage my domain records?

    Click one of the links below for detailed instructions on viewing, adding, updating or deleting MX, CNAME, TXT and A records.

    Viewing Your Domain Records
    Adding and Updating an MX Record
    Adding and Updating an A Record
    Adding and Updating a CNAME Record
    Adding and Updating a TXT Record
    Deleting a Domain Record

     

  • Can I use a domain with special characters?

    Currently this isn't possible as this requires support of International Domain Names (IDN) which we do not support for now.

    You can however add the "translated" domain to Wix instead of the original domain name. If your domain is www.exâmple.com , the translated domain will be
    www.xn--exmple-xta.com 

    You can use this encoder to translate your domain.

  • Connecting More Than One Domain to a Wix Site

    To connect more than one domain to the same Wix site:

    1. Decide which domain address will be your primary URL (www.exampledomain.com).

    The other domain address (www.exampledomain2.com) will be your secondary URL.
    Your primary domain will be directly connected to your Wix site and your secondary domain will be connected to your primary domain.

    2. Connect your primary domain to Wix.

    To connect your primary domain to your Wix site, go to My Account > Manage Premium > Domains and add your domain. Then, contact your domain host and ask them to connect your domain via the name servers (ns1.wix.com & ns2.wix.com).
    For more information about connecting your domain to Wix, click here.

    3. Once you have connected your primary domain to your Wix site, go to Wix.com and click My Account.
    4. From My Account, next to Manage Premium, click Domains.
    5. Next to your secondary domain, click Manage.
    6. From your Domain Summary, click Basic.
    7. Next to Wix site, click Change.

    8. From the pop-up window, mark the radio dial next to To another domain name.
    9. Select your primary domain name from the drop-down menu and click on Save.

    Both of your domains are now connected to your site!

    You will be able to see this under the Domain Summary.

    If your primary domain name is not connected to Wix correctly, the redirection will not work and you will receive an error message. If you receive this message, please make sure that you have completed Step 2 and connected your primary domain to Wix. Use the Domain Troubleshooter to make sure that you have connected your domain correctly.

    You can add up to 3 external domains to your account per premium plan, however there is no limitation on the number of domains that can be redirected to a specific site.
    There is no limit on domains that are hosted by Wix.

  • Connecting a Subdomain to Your Wix Website

    Subdomains are used for connecting the same domain to resources on two different servers.

    For example, you have a domain - www.domainexample.com - pointed to your Wix website, however you also created a blog with a different service provider and wish to be able to use the same domain to link to that blog. To do this, you can create a subdomain - blog.yourdomain.com - and have that point to where your blog is hosted.

    To connect a subdomain, i.e subdomain.domain.com, to a wix site, you will need to add the subdomain in the domain manager (using the DNS option), and enter it as if it is a domain name. 

    To add a subdomain in the domain manager as a domain name:

    1. From the top menu at Wix.com, hover over Subscriptions and click Domains.
    2. Click Use a Domain You Already Own

    3. Click Connect your domain to Wix but keep your current registrar.

    4. Under Setup with Wix, enter the subdomain in the field.


    5. Select a Wix site that you'd like to connect the subdomain to.
    6. Click Next.
    7. From Set Up with registrar, under Where did you purchase your domain, select a domain host from the drop down and click Done.

    8. Above Domain Summary, click Back.
    9. Next to to the 
    primary domain (i.e. www.mydomain.com), click Manage.
    10. From Domain Summary, click the Advanced tab, and create the following DNS records under the original domain's DNS manager:

    A (Host) record for examplesubdomain.mydomain.com

    CNAME (Aliases) record www.examplesubdomain.mydomain.com

    CNAME (Aliases) record for m.examplesubdomain.mydomain.com


     

    You can see the IP address for the A record and the hostname for the CNAME records here

    11. Click Done

  • How to Flush DNS

    Most computers that are connected to the internet automatically cache the hostname of the websistes you visited, so that the pages will load faster. If the IP address of a website changes before your cache is updated, you may note able to load the page. IF you are running into many “Page Note Found: errors and you are properly connected to the internet, try flushing your DNS cache. 

    To Flush DNS using Windows:

    1. From your desktop, click Start.
    2. Click Command Prompt.

    The command used to flush DNS needs to be entered in the command prompt, and this command differs depending on which version of Windows you are using.

    Windows 8: Press the Windows key + X and choose Command Prompt (Administrator)

    Windows 7/Vista: Click Start and type cmd into the search field. Right click Command Prompt and choose Run as administrator

    Windows XP: Click Start and click Run. Type cmd in the field, and click OK.

    3. Type flushdns (this is a DNS command) and press Enter on your keyboard.

    Then, the following message will appear: “Windows IP configuration successfully flushed the DNS Resolver Cache”.

    4. Type Exit and press Enter on your keyboard.

    To flush DNS on a Mac:

    1. Open your Applications folder.
    2. Open your Utilities folder
    3. Open the Terminal.
    4. Type the DNS command.

    This command differs depending on which OS version you are using.

    Mountain Lion or Lion: sudo killall -HUP mDNSResponder

    Snow Leopard: dscacheutil -flushcache

    Leopard and older: lookupd –flushcache

    5. Type the administrator’s password and press Enter on your keyboard.