• Frequently Asked Questions

    How can I connect my domain (purchased elsewhere) to my Wix Site?

    To connect your site to a domain please visit our Domain Portal. The connection may take up to 72 hours to take effect.
    *Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

    If you do not have a domain you can buy one from Wix, click here to proceed.
    If you already connected your domain but are having problems, please click here.

    Transferring your Wix domain to a different host: If you have a Wix domain, click here for instructions on how to transfer it to a different host.
    Transferring your domain name to Wix: *This feature has not yet been released to all users.* 
    You can currently transfer only domains with the following extensions: .com, .org, .net, .biz. and .info.
    To transfer your domain, verify that at least 60 days have passed since your registered or last transferred your domain and make sure that your domain is unlocked.
    For more information please click here.


    How can I change my free Wix URL?

    A free Wix URL is made of username.wix.com/sitename.
    1. You can find step by step instructions about how to change your username here.
    2. To change your site name, go to My Account -> click on Manage & Edit Site next to your site and click Rename under Site Actions on the right side.


    What is my Wix Domain?

    For free Users: The format of the free Wix site URL is username.wix.com/sitename.
    You can find your URL simply by clicking on Settings inside your editor > Site Address. You will find your URL under "Your Site Address is:".
    For Premium Users: If you have upgraded your account and want to view your site with your own domain, please click here for instructions.


    Can I host a Wix site on my own server?

    No. Wix doesn't support the option of exporting files created using Wix to an external destination / Hosts as we host all your Wix creations on our servers.
    You can connect your Wix site to your own domain! For information about how to do this, click here.


    Can I connect more than one domain to one Wix site/document?

    Yes, you can now connect up to three domain names (URLs) to one Wix site through the Wix domain manager:
    Step 1: Decide which domain address is your primary one (www.domain.com).  The other domain address (www.domain2.com) will be your secondary.
    Step 2: Connect your primary domain to Wix.
    Step 3: Once you have connected your primary domain to your Wix site, go to Manage Premium > click on the Domains tab > select your secondary domain from the list > Basic .

    Next to ‘Wix Site’ click on ‘Change’ > In the pop-up window select ‘To another domain name’, select your primary domain from the drop down menu and click on ‘Save’ > Your domain name is now redirected ! You will be able to see this under the Domain Summary.

    Note: Please allow 24 hours for the redirection to propagate to have your secondary domain redirecting to your primary domain. Over the first 24 hours a website will be available under two domain names (secondary and primary ones). After 24 hours when typing in the secondary domain name the address in the browser's address bar will change to your primary domain name.


    Does Wix sell domains?
    Yes! Wix does sell domains.
    You can find more information here.


    How do I connect my Godaddy domain to Wix?

    For step-by-step instructions, click here.


    How  can I get my free yearly domain?

    After you purchase your Wix premium yearly package (Combo, Unlimited, eCommerce or FB Unlimited), simply go to "My Account" > next to "Manage Premium", click "Vouchers" > and click on the voucher link next to your package under "Free Domain".


    How can I connect my email address to Wix?

    Please follow the instructions here.


    How can I change the email of my account?

    Please go to My Account > next to Manage Premium, click Settings > change your e-mail.
    You can also change your user name and password from here.
    For more information click here.


    I purchased a Google apps account through Wix and have questions.

    For information about purchasing and setting up your account, click here. For a list of frequently asked questions, click here.


  • Technical Difficulties

    My domain name isn't working with my Wix site

    Please note that it may take 72 hours for your domain hosting company to connect your domain to Wix.
    Already connected your domain but having problems? Click here.
    For instructions about connecting your domain, click here.

    Important note: Buying a premium package and a domain are two different things. If you have purchased a domain name from another host please follow the steps here to connect it to your Wix site. Please note that you will have to set up the connection manually.