• Overview

    You can purchase your domain directly from Wix! When purchasing a domain from Wix, your new Wix domain will be automatically connected to the Wix servers. Connecting a domain to your Wix site has never been easier!

    To connect your domain to Wix, please note that you will first have to upgrade your site to Premium.

    Once you have purchased a Wix domain, please be aware that any emails related to your domain should come from a Wix.com email address. If you receive an email from any other email address, please notify us immediately.

  • Purchasing a Domain

    You can purchase your domain directly from Wix through the Wix Domain Manager. Your new Wix domain will be automatically connected to the Wix servers.

    You can find purchasing instructions here.

  • Free Domain Voucher

    The one year free domain voucher comes as a promotional gift with a yearly package for the Combo, Unlimited or eCommerce Premiums. If you currently have a monthly package, you will need to upgrade to one of the packages listed above in order to receive the free domain voucher.

    If you are claiming a free domain, please note that the voucher is for one year only. You will need to pay for any additional years. Choosing the Private Domain option is also not included in the one year domain voucher.

    Please keep in mind that you will not be able to use a free domain voucher to renew a domain name. The use of free domain vouchers is limited to the purchase of new domains only.

  • Privacy

    If you choose to keep your information private when purchasing, the option will always remain a part of your domain purchase, even when renewing. Conversely, if you don't choose the option to make your information private when purchasing, it will always remain public and you will not have the option to change it to private, even when renewing.

    If you are claiming a free domain, please note that choosing the Private Domain option is not included in the one year domain voucher.

  • Managing Payment

    In the Wix Domain Manager, you will be able to manage your domain name payment. You can renew your domain name, set your auto-renewal preference, update your billing details and view your invoices.

  • Renewing Your Domain Name

    You can renew your Wix domain name before it expires by going to the Billing and Payments tab of Manage Premium.

    Please keep in mind that you will not be able to use a free domain voucher to renew a domain. The use of free domain vouchers is limited to the purchase of new domains only.

    To renew your domain name, please follow the instructions here.

  • Domain Name Auto-renewal

    When you purchase a domain name through Wix, you are automatically billed for the renewal of the domain name.

    You can cancel your subscription to prevent further charges. To cancel your domain name, please follow the instructions here.

    If your domain is on a yearly renewal cycle, the payment will be attempted two days before the anniversary of your original payment.

    Wix will send you a notification email two weeks before the renewal of your domain name so that you can decide if they would like to continue or not. Please check all mail folders including spam folders as often this message can get filtered out.

    If the initial payment attempt fails, your domain name will expire on the anniversary of your original payment and your Wix site will not be accessible through the domain name.

    Although the domain name will be expired, the Wix domain subscription will still remain active and our system will continue to attempt the payment.

    If you are unsure why the payments are failing, please contact us at billing@wix.com.

    If a payment is made successfully within the 30 day grace period, your domain name will be reactivated.

    You can make a payment in three ways:

    1. By contacting your bank to solve the billing issue.
    2. Adding a new credit card to the account to pay for the outstanding payment.
    3. Clicking the Extend button using the instructions below.

    To extend your subscription:

    1. Next to Manage Premium, click Billing and Payment.
    2. Under Domain Subscriptions, next to your domain, click Manage.
    3. Next to Expiry date, click Extend and follow the prompts.

    If payment isn’t made within the 30 day grace period, your domain name will be cancelled and will enter a redemption period lasting approximately 35 days.

    The redemption period is designed to give domain owners one last chance to retain their domain name before it becomes publicly available, however the cost of retrieving a domain during the redemption period is high ($250).

    We advise that users try to resolve payment issues before the domain enters the Redemption period.

  • Payment Problems

    The most likely reasons for your payment failing are:

    1. The payment was declined by your credit card provider.
    2. Your credit card number was invalid or expired.
    3. Insufficient funds.
    4. The credit card entered is not approved for online, international or recurring payments.

    Please check the reason for the failure with your bank/credit card company, or add an alternate card.
    If your renewal payment is not successful your domain name will expire and you will not be able to access your website via your domain name.

  • Updating Payment Details

    You can easily change your billing details from the Billing and Payments tab of Manage Premium.

    To update your payment details:

    1. Next to Manage Premium, click Billing and Payment.
    2. Under Domain Subscriptions, next to your domain, click Manage.
    3. Next to Payment Method, click Update Payment Method.
    4. Under Update Billing Details, update your payment details.
    5. Click OK/Submit, then click Done.

    Your payment details are updated.

  • Cancelling Your Domain Name

    When you purchase a Wix domain, the payments will be set to "auto-renew" by default.

    We recommend that you keep the auto-renewal setting in order to prevent disruptions to you domain name service.

    When you no longer need your domain name, simply change the auto-renewal setting to cancel and the domain name will expire at the next renewal date.

    To cancel your domain name:

    1. Next to Manage Premium, click Billing and Payment.
    2. Under Domain Subscriptions, next to your domain, click Manage.
    3. Next to Next payment, click Cancel Payments.
    4. Click the radio dial next to No, I will renew the domain manually.
    5. Click Save.

    Your domain name will expire at the next renewal date.

  • Refund Policy for Domain Names

    Please note that Wix domain purchases are separate from Premium package purchases and do not have a 14-day free trial policy. Wix domain purchases are non-refundable and cannot be cancelled.

    You will not be able to cancel or delete a domain that you have purchased from Wix; please be sure to verify that you have written your domain name correctly!

  • Transferring Your Wix Domain Name

    You can transfer your Wix domain name away from Wix to another registrar or to another Wix account.

    Transferring Your Wix Domain from Wix

    If you have purchased a Wix domain, but have decided to transfer it away from Wix, please follow the instructions here.

    Transferring Your Wix Domain to another Wix Account

    If you have purchased a Wix domain, but have decided to transfer it to another Wix account, please follow the instructions here.

  • Frequently Asked Questions

    Why didn’t I get my free domain?

    If you received a 1-year-free domain voucher you will be able to see it in the Domains section of Manage Premium.

    If you didn’t receive it, or believe it wasn’t credited to your domain purchase you may not have been eligible for one of the following reasons:

    *You purchased a monthly plan. Please note that the 1-year-free domain voucher is offered as a gift with purchase only for yearly Combo, Unlimited, and eCommerce Premiums. If you have purchased a monthly plan you are not eligible for the 1-year-free domain voucher.

    *You purchased a Connect Domain Premium. The 1-year-free domain voucher is not offered as a gift with purchase for Connect Domain premiums.

    *You purchased your domain name before you purchased a Wix Premium. If you purchased your domain name prior to purchasing your Wix Premium we cannot apply the voucher retroactively or offer you a refund. If you received the voucher and already have a domain name you are welcome to use it for the purchase of a separate domain name.

    *You redeemed your voucher, but purchased additional features such as privacy, or additional years of service on top of this.

    If none of the points above apply to you, please contact us and we will be happy to check the status of your voucher.

    I misspelled my domain name, can I get a refund?

    Unfortunately there is no way to modify a domain name once purchased. When you register a domain name you are reserving those letters or characters in that order. In order to change it you would need to register a new domain.

    You can prevent your misspelled domain from renewing automatically by following the instructions here.

    The transfer of my domain name from another registrar to Wix failed. Will I get a refund?

    If you attempted to transfer your domain name to Wix from another registrar and the transfer failed, you will be automatically refunded.
    Please allow up to 20 business days from the failure date for the refund to settle in your account.

    How can I stop the transfer of my domain name from another registrar to Wix?

    Once the transfer process has been started, Wix is not able to intervene and cancel the transfer of your domain name from another registrar to Wix.

    If you have not acknowledged the transfer emails, the domain name transfer will automatically fail after approximately 5 days and you will be refunded (Please allow up to 20 business days from the failure date for the refund to settle in your account).

    If the transfer emails have been acknowledged, please contact your current registrar to find out if there is a way to halt the process.