• Overview

    Wix gives you the opportunity to create your own professional websites with no programming experience! The easy-to-use interface allows you to create and publish great looking sites quickly and easily.

    Once you sign up for a free Wix account, you can create and publish as many websites as you wish absolutely free! The structure of a free Wix URL is: username.wix.com/sitename

    However, if you decide that you would like to remove the Wix ads in the footer and tags or use your own domain, then you can upgrade your account and pay for a monthly or yearly contract.

    This page offers information about our various billing policies and seeks to address any issues and questions that you may have.

  • Upgrading Your Free Site to Premium

    You can upgrade your free site to premium at anytime in order to remove the Wix ads in the footer and tags and/or use your own domain.

    For more information about our different available packages, check out our page here.

    Upgrading Your Site through Wix.com

    To upgrade your site through Wix.com:

    1. Sign into Wix.com.
    2. Click My Sites.
    3. From My Sites, next to your site, click Upgrade.
    4. From the upgrade page that opens, choose a package and mark it, then click Buy Now.
    5. Follow the prompts to complete your purchase.

    Your site is now a Premium site.

    To connect your own domain, click here for step-by-step instructions. If you have any trouble, click here for our domain troubleshooter.

    Upgrading Your Site through the Wix Editor

    To upgrade your site through the Wix editor:

    1. From the top menu of your Wix editor, click Upgrade.
    2. From the upgrade page that opens, choose a package and mark it, then click Buy Now.
    3. Follow the prompts to complete your purchase.

    Your site is now a Premium site.

    To connect your own domain, click here for step-by-step instructions. If you have any trouble, click here for our domain troubleshooter.

    If you’re repurchasing a package after cancellation and you are unable to select your desired premium, please unassign your site from the cancelled premium and attempt the purchase again.

    1. Sign into Wix.com.
    2. Click My Account.
    3. Under My Account, next to Manage Premium, click Packages.
    4. From the Packages tab, under your Premium site, click Unassign.

  • Changing Your Plan

    Upgrading Your Plan

    You can upgrade your Premium site to a higher-priced plan at anytime. You will only be charged for the difference.

    To upgrade your site to a different plan:

    1. Sign into Wix.com.
    2. Click My Sites.
    3. From My Sites, next to your site, click Upgrade.
    4. From the upgrade page that opens, choose a plan and mark it, then click Buy Now.
    5. Follow the prompts to complete your purchase.

    Your site has been upgraded to a different plan.

    To connect your own domain, click here for step-by-step instructions. If you have any trouble, click here for our domain troubleshooter.

    Downgrading Your Plan

    Unfortunately, it is not possible to downgrade your Premium site to a lower-priced plan. To downgrade, please follow the instructions below to first cancel your existing plan and then repurchase a new plan.

    • Important! Please note that your existing plan is only eligible for a full refund within the first 14 days of trial. If you would like to change your plan beyond those 14 days, our suggestion is to cancel your current plan and to wait until your current contract runs out before repurchasing a new one.

    You cannot cancel your Premium plan by deleting your Premium site. To cancel, please go to Wix.com, and from the menu, hover over Subscriptions and click Premium Plans. Next to the relevant plan, click Manage, and click Cancel payments.  Please click here for more detailed instructions.

    If you already connected your own domain to your Wix site, you will have to reconnect your domain in the Wix Domain Manager after canceling and repurchasing a plan. Click here for more information.

    If you are having trouble repurchasing a plan after cancellation, please unassign the cancelled plan from the site and then try to repurchase a new plan again. Click here for information on how to unassign a plan from your site. 

  • Transferring Your Plan to Another Site

    You can transfer your premium plan from one site to another located within the same account.

    To transfer your Premium plan to another site:

    1. Sign into Wix.com.
    2. From the menu at the top of the page, hover over Subscriptions and click Premium Plans.
    3. From the Packages tab, under your Premium site, click Transfer.

    4. From the Transfer window that opens, mark the radio dial below the site that you would like to transfer to and click OK.

    The Premium features, including your domain, will be removed immediately from the original site and transferred to the new site.
    Be sure to go into the new site's Settings from your Wix Editor to update your site's SEO Settings.

  • Choosing a Billing Plan

    Currently, there are two billing plans for you to choose from:

    1. Monthly Billing: Choosing monthly billing means that you will be charged on a monthly basis, within three days of the date of your original purchase.
    2. Yearly Billing: Choosing yearly billing means that you will be charged on a yearly basis.

    You will be charged automatically for your plan, on a monthly or a yearly basis, until you cancel.

    Your monthly or yearly charge may occur up to three days before or after the date of your original purchase.

  • Changing Your Billing Plan

    Upgrading from a Monthly to a Yearly Payment Plan

    You can upgrade your Premium site from a monthly to a yearly payment plan at anytime. You will only be charged for the difference.

    To upgrade your site from a monthly to a yearly payment plan:

    1. Sign into Wix.com.
    2. Click My Sites.
    3. From My Sites, next to your site, click Upgrade.
    4. From the upgrade page that opens, choose a plan and mark it, then click Buy Now.
    5. Follow the prompts to complete your purchase.

    Your site has been upgraded to a yearly payment plan.

    Downgrading from a Yearly to a Monthly Payment Plan

    Unfortunately it is impossible to downgrade your Premium site from a yearly to a monthly payment plan. To downgrade, please follow the instructions below to first cancel your existing plan and then repurchase a new plan.

    • Important! Please note that your existing plan is only eligible for a full refund within the first 14 days of trial. If you would like to change your plan beyond those 14 days, our suggestion is to cancel your current plan and to wait until your current contract runs out before repurchasing a new plan.

    You cannot cancel your Premium plan by deleting your Premium site. To cancel, please go to Wix.com, and from the menu, hover over Subscriptions and click Premium Plans. Next to the relevant plan, click Manage, and click Cancel payments.  Please click here for more detailed instructions.

    If you already connected your own domain to your Wix site, you will have to reconnect your domain in the Wix Domain Manager after canceling and repurchasing a plan. Click here for more information.

    If you are having trouble repurchasing a plan after cancellation, please unassign the cancelled plan from the site and then try to repurchase a new plan again. Click here for information on how to unassign a plan from your site. 

  • Choosing a Payment Method

    Currently users can purchase a plan using a credit card and major debit cards such as Visa and MasterCard.

    To use a promotional coupon, you will have to use a credit card to upgrade. For more information about our current promotions, click here.

    Your monthly or yearly charge may occur up to three days before or after the date of your original purchase.

    Paying with a Credit Card

    Currently, Wix accepts the following credit cards: Visa, MasterCard, American Express, Discover, JCB and Diners.

    To pay with a credit card, simply go through the upgrade process described above and fill in your credit card details. Your card information will be recorded in our system and you will automatically be charged monthly or yearly, depending on your payment plan. Our billing system keeps the following information on file: the name on the card, the type of credit card, the expiration date of the card and the last four digits of the credit card number.

    If your credit card is declined during the automatic billing, our billing system will try to charge you again several times over a few weeks. You will receive automatic emails letting you know about the issue. The third email will be a final notice before suspension and will be your last warning before your plan is cancelled automatically by our billing system.

    Understanding Credit Card Issues

    Credit Card Expiration

    You will get an automatically generated message from our billing system if your transaction is declined due to credit card expiration. If you receive a message from our billing system regarding your card’s expiration, please be sure to update your credit card details.

    AVS – Declined Card

    Your credit card transaction will be declined if the address and zip code that you entered when making a payment does not match the address and zip code on your credit card statement.

    Please confirm the following details with your credit card company and try again: the name on the card, the type of credit card, the expiration date of the card and the last four digits of the credit card number. All of the details that you enter into Wix must match the details that you have on file with your credit card provider.

    Changing Your Credit Card Details

    You can use more than one credit card for your Premium plans. You can update your credit card details at anytime.

    To change your credit card details:

    1. Sign into Wix.com.
    2. From the menu at the top of the page, hover over Subscriptions and click Premium Plans.
    3. Under Manage Premium, click the Billing and Payment tab.
    4. From Billing and Payment, next to your plans, click Manage.

    5. Next to Payment method, click Update Payment Method.
    6. From the Update Billing Details window that opens, update your credit card details. Click OK.

    Your credit card details have changed.

    Changing your credit card details will not change any of the information that appears on your invoice. For more information about changing the information that appears on your invoice, click here.

    When you change your credit card details, our payment processor may send an authorization charge of $1 to verify that your card is valid for online purchasing. Please note that this is an authorization only and the $1 will not actually be taken from your account. The charge should disappear from your account within a few days.

     

    Transferring Account Ownership

    If you are a designer who is changing account ownership, please make sure to remove your credit card information from Subscriptions > Premium Plans  Billing and Payment. To do so, please add the new owner's credit card to the account, and then email billing@wix.com with the username and e-mail address of the account and specify the last four digits of the credit card that you would like to remove.

    Please note that Wix is not responsible for any charges incurred on your credit card as a result of a change in account ownership; you are solely responsible for making sure that your personal details do not remain in the account that you are transferring.

  • Managing Your Invoices

    Viewing Your Invoice

     

    You can view your package and domain invoices and all of the transactions related to your account at anytime.

    To view your invoice:

    1. Sign into Wix.com.
    2. From the menu at the top of the page, hover over Subscriptions and click Premium Plans.
    3. Under Manage Premium, click the Billing and Payment tab.
    4. From Billing and Payment, next to your package, click Manage.
    5. Next to Invoices, click View Invoices.
    6. Click an invoice from the list to view it.

    Your invoice opens in a new browser window/tab.

    Click Print to print your invoices.

    Changing Information Displayed on Invoices

    Unfortunately Wix is not able to make any alternations to your invoices.
    If you would like to change the information for your future invoices, please contact Wix Support here for further instructions.

    Invoice Notes

    • Our listed package prices do not include the VAT charge. However, depending on your country’s laws, you may be subject to a VAT charge when purchasing a package. If this is the case, you will see the VAT charge added to your total before checking out and this will be reflected on your invoices. If VAT is not itemized on your invoice, this means that you have not been charged VAT.
  • Cancelling Your Premium Plan

    You can cancel your package at anytime, however you are only eligible for a full refund within the first 14 days after purchase. Cancelling a package after the 14 day trial period will stop the automatic payment. You will not be charged in the next payment period: Monthly plans won’t be charged from the next month. Yearly plans won’t be charged from the next year. Your package will remain active and available until the end of the term that you had paid for.

    To cancel your Premium package:

    1. Sign into Wix.com.
    2. From the menu at the top of the page, hover over Subscriptions and click Premium Plans.
    3. Under Manage Premium, click the Billing and Payment tab.
    4. From Billing and Payment, next to your package, click Manage.
    5. Next to Next payment, click Cancel Payments.

    6. Follow the steps in the pop-ups that open.

    Your Premium package is cancelled.

    You will receive a confirmation email regarding your cancellation. In addition, in Packages, under Status, your site will appear as Cancelled.
    Important: Make sure to cancel any payment subscriptions that you have set up as well!

     

    *Cancelling your Wix premium will not cancel any domain name subscription you may have with Wix.
    To cancel the auto-renewal of your domain name purchased through Wix, please follow the instructions below:

    1. Next to Manage Premium, click Billing & Payment.
    2. Under Domain Subscriptions, next to your domain, click Manage.
    3. Next to Next payment, click Cancel.
    4. Click the radio dial next to No, I will renew the domain manually.
    5. Click Save.

    Important Cancellation Notes:

    • If you are eligible for a refund, please be aware that it may take up to twenty business days for a refund to appear on your credit card statement.
    • Deleting a site will not cancel a Premium package. You must go through the steps above to effectively cancel your package.
    • Be sure to cancel your Premium package at least three days before your renewal date! You may be charged by the system if you cancel at the last minute. If you have been charged, please email billing@wix.com and if you are entitled to a refund we will, of course, issue you with one.
    • Cancelling a package after the 14 day trial period will stop the automatic payment. You will not be charged in the next payment period: Monthly plans won’t be charged from the next month. Yearly plans won’t be charged from the next year. Your package will remain active and available until the end of the term that you had paid for.
    • If you have cancelled your package after the 14 day trial period and would like to undo the cancellation, you can do so by going to Manage Premium Packages and clicking Undo Cancel next to your package under Next charge. Undo-ing the cancellation will turn the auto-renewal option back on and your package will be renewed at its next renewal date.
    • Your website will not be deleted when you cancel your Premium package. We never delete or remove websites. Your site will simply go back to its free status.
    • Wix sends a notification email to users two weeks before the expiration of the yearly package. This gives users two weeks to decide whether or not to keep or cancel the package. Cancel on time to avoid being automatically charged by the system.
  • Receiving a Refund

    You will receive a full refund if you cancel your package during the 14 day trial period. The 14 day trial period indicates the 14 days after the date of your initial package purchase for a particular site.

    Please note the following:

    • If you are eligible for a refund, your credit card will be refunded automatically. Please be aware that it may take up to twenty business days for a refund to appear on your credit card statement.
    • If you cancelled within 24 hours of purchase, it is likely that the transaction was cancelled before the funds settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within ten business days.
    • Wix is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank/financial institution.
    • If you upgrade an existing package, the new upgrade is not considered an “initial purchase” and won’t be refunded unless you cancel your package within the 14 day trial period of the original purchase.
    • The 14 day trial period does not apply to renewal payments. The trial period is only valid for initial purchases.
    • Unfortunately Wix domain name, App and email purchases are non-refundable. These services are separate from Premium package purchases and do not have a 14-day free trial policy.
  • Frequently Asked Questions

    Will my Premium package be cancelled if I just delete my site?

    Deleting a site will not cancel a Premium package. You must go through the cancellation steps above to effectively cancel your package.

    Can I transfer my Premium package to another site after I have cancelled the package?

    After you cancel a Premium package, it is no longer possible to transfer it to another site.

    I cancelled my package but changed my mind and would like to reactivate it.

    If you have cancelled your package after the 14 day trial period and would like to undo the cancellation, you can do so by going to Manage Premium Billing and Payment and clicking Turn Auto Renew On next to Next payment. Doing this will turn the auto-renewal option back on and your package will be renewed at its next renewal date. You cannot undo a cancellation if you have cancelled before the 14 day trial period.

    I’m trying to repurchase a package after a cancellation, why can’t I?

    If you are having trouble repurchasing a package after cancellation, please go to Manage Premium > Packages and click Unassign to remove the site from the package. Then try to repurchase a package again.

    I’m from Canada and need to add a province instead of a state on the Purchase page, what do I do?

    You can simply type your province into the State field!

    I have a charge on my card from Plimus,  PLIBLUE, or Bluesnap on my account. Do you know who this is?

    BlueSnap (formerly known as Plimus) is one of our billing providers. You can check the charge against the records on the Billing and Payment tab in My Account. If you have checked your Wix account and are still not sure what the charge is for, please contact us and we will be happy to assist you in locating the payment.