Wix Help Center

    Problems in setting up new email accounts

    Ticket by info85705 | September 1, 2014 | Question
    • Hi,

      I have Wixs linking to my domain through DNS. I am trying to add in more personalised email accounts but the website is only leading me to the creation of new google accounts.

      I've paid for my domain, and through that I am allowed to create a number of accounts without spending more money, however, because I cannot log into the webmail section of the domain, I cannot add in the new accounts.

      Could you please explain how I go about creating those new accounts that I am entitled to without having to pay anything extra.

    Replies (1)

    • Reply from Barrios | September 1, 2014

      Hi,


      Thank you for contacting the Wix support team.

      If you purchased a Google Apps email through Wix, you can easily access and manage it from within your Wix account.

      To access your mailbox: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.

      On the Mailbox Summary page, under Manage Settings, click Login to mailbox or Login to admin control panel > select an existing account or click Add account to add a new one.

      Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username- user@domain.com.

      You can also sign into your mailbox directly through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.


      Feel free to contact us with any questions you may have.

      Many thanks, Barrios

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