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    Home Page and Services / workshops and training content missing from wix editor

    Ticket by wizaplease | February 6, 2013 | Question
    • Please help!!! Lots of content missing!

      1 Url is wizaplease.wix.com/divinemettacine

      2 last date I saw the content was 2/4/13 around 10 pm

      3 master pages missing content are the: Home Page and the Services / Workshops and trainings 

      4 I made changes last night but didnt publish them last night so neither is correct 

      5 I was editing text and adding content to my Services / Yoga page ad the wix editor froze up so I quit and lost the content from the yoga page it happened twice was being really buggy... now tonight I went to work on my site and my home page and my services / workshops and training pages are completely blank :(

      6 I would like Wix to restore my site to an earlier version if possible but please nothing earlier the the last save version last night if possible

       

      1.      URL to your website- i.e. www.wix.com/yourusername/websitename
      2.      The last date that you saw your website in good standing (content was not missing)
      3.      Exactly which master-page in your site is missing content? What exactly is missing?
      4.      When you visit your website at its URL, do you see the same thing as in the editor? If not, and only one of the versions is missing content, please *do not* save your website. Let us know which of the two versions is correct.
      5.      Please describe, to the best of your abilities, the last actions/changes you performed before you last saved your website.
      6.      Please confirm that you give us permission to restore your website to an earlier version. You can simply copy this statement: "I would like Wix to restore my site to an earlier version if possible"

      As soon as we have this information we will investigate your website and if possible, restore it to an earlier version for you.

    Replies (4)

    • Reply from Alon - WIX team | February 7, 2013

      do you want us to revert back to this version "36" ?

      Alon - Wix Team
    • Reply from wizaplease | February 7, 2013

      are there any later versions then that?

      One that has more content on workshops and trainings page?

      Aaron

    • Reply from wizaplease | February 8, 2013

      Please help... I wanted to launch next week... Is there a customer service number I can call or anyone I can contact directly to fix this... I'm getting frustrated its been down for like 4 days and I am not getting any help.. :(

    • Reply from Tali | February 10, 2013

      Hey wizaplease

      Yes we do! Please call us, US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.

      If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

      *Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.

       

      Tali, Wix Team