Wix Help Center

    sending email to client once order is made

    Ticket by discountpartygoods | July 9, 2014 | Question
    • I would like to know if there is a function such as:  Once a customer makes an order do they receive an email confirm the items that they have order?

    Replies (1)

    • Reply from Natalie | July 9, 2014

      Hi discountpartygoods,

       

      Thank you for contacting Wix support.

       

      I can see that you currently have offline payment setup for your store. 

       

      This means that when a customer places an order from your online store, you will receive an email containing the order information and their contact details.

       

      Following that, you can contact them to finalize the order and arrange the method of payment.

       

      I am afraid that there is no option to send out automatic email notifications to customer while using the offline payment.

       

      If you decide to use Paypal for example, then an automated confirmation email is automatically sent via Paypal once the purchase has been made.

       

      We are here should you require any further assistance.

      Best Wishes, Natalie - Wix Support Team