Wix Help Center

    Why does my Wix site only load sometimes when I enter my domain? - 269818375

    Ticket by lebo81 | August 13, 2014 | Known Bug
    • Hi,

      I am having issues with my website, it take 3 to 5 to load when people visit it. please help

    Replies (3)

    • Reply from Rony | August 13, 2014


      Thanks  for contacting Wix Support.

      I have performed a speed test on your site

      Speed issues can be related to the test server itself, it's GEO location and more parameters such as ISP, traffic congestion etc.

      As you can see from the results, your site took 7.102s fully load (which is great!), making 98requests and downloading 1.504 KB of content.

      I recommend trying to optimize your site. (If you wish to experiment with it, you can have your site duplicated.)

      My suggestions are to try to add a landing page to your Wix siteOptimizing your images, and reduce the amount of content at your homepage (add more pages as necessary to complete your visitors experience with your website).

      All best,

      Rony WixTeam
    • Reply from lebo81 | August 13, 2014


      Can't you guys assist me with decreasing the time to 2 to 3 sec because 7sec is a lot.

    • Reply from Rony | August 13, 2014


      Unfortunately, reaching a speed of 2-3 seconds is not on our possibilities to provide. As i told you, it depends on the visitor location, ISP, traffic, etc. 

      7 seconds is a great speed for a neutral web page performance.

      Let us know if you require further assistance.

      All best 

      Rony WixTeam