Email help

Ticket by hudsonsean | August 28, 2014 | Question
  • I have created a domain name and email address for the same but cannot find out how to retrieve emails sent to this email address. I'm no expert and find it very frustrating. I have already paid £17.50 and £30.60 but am being asked for more to upgrade to a premium package.

    Please advise

    Regards

    Sean

Replies (1)

  • Reply from Or | August 29, 2014

    Hi Saun,

    It seems that you're currently logged into Wix with a free account. 

    Please make sure to login with the proper credentials in order to access your premium account.

    To access your mailbox, once logged in: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.

    On the Mailbox Summary page, under Manage Settings, click Login to mailbox or Login to admin control panel > select an existing account or click Add account to add a new one.

    Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username- user@domain.com.

    You can also sign into your mailbox directly through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.


    Should you need further help, please let us know.

    Yours sincerely, Or - Wix Support Team.