account access

Ticket by rodemadoli46 | August 23, 2014 | Question
  • Can somebody investigate my wix account ? i have created a website for my WGT CC and was horrified to find somebody had been able to access my website and post a picture of a nazi swastika on the homepage.

    It was posted at 8:18 am gmt 

    Can wix find out the person who accessed the account by an e mail address or other means 

Replies (1)

  • Reply from Alissa | August 24, 2014



    Thank you for contacting Wix support.


    It appears as though someone accessed your account with your account details. I would advise you at this point to change your username and password, in order to ensure maximum security so that this will not happen again. Please make sure you use a complex and personal password and do not share it with anyone.


    To change your password: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Account Settings > under Update your password, enter your current and new passwords > click Save Changes.


    Note: Your password must be between 4 and 15 characters and may contain English upper and/or lower case characters, numbers and the following special characters: _-!@#$%^&*


    You can also change your Email and Username from this page.

    For more information, click here.


    Please do not hesitate to contact us again should there be any further issues.

    Alissa - Wix Support