Wix Help Center

    Issue with website on mobile

    Ticket by quoctj45 | August 7, 2014 | Question
    • Hi,

      We're having issues with our mobile view. I tried view our website "standard" view on android and apple, and multiple browsers. 

      It will either wont show up or takes a very long time to load.

      This has not happened in the past before and it's really hurting our mobile presence. 

      Here is our website. www.bvdropshipping.com

      I am not interested in creating mobile view of the website. I would like to have it standard view as how it would look it on a desktop.

      Please help!

    Replies (1)

    • Reply from amitn6 | August 8, 2014

      Hello quoctj45,

      Thank you for contacting Wix support.

      I was unable to recreate the issue you are facing with an iPhone 5. Your site loads up pretty fast compared to other sites and everything is visible and not cropped.

      Because of performance issues and technical issues we released the Optimized Mobile View feature, and so we cannot offer support to web sites that have not enabled the Optimized Mobile View.

       For more information about Optimized Mobile View please click here.

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit