Wix Help Center

    Error Messages and General Troubleshooting - 983579473

    Ticket by radioguy963 | June 17, 2014 | Known Bug
    • I'm getting this:

      An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (-10117)

      I've tried Firefox and Chrome - and both are giving me the same error.  Its frustrating working on an entire site and then this comes up EVERY time.  Im logged in as the correct user, and its logged in.  Im not using listbuilder on the site - greenvillevitalsigns.com is the one im having problems with.
      Thanks for the help

    Replies (3)

    • Reply from Rony | June 17, 2014

      Hi,

      Please note, unfortunately, you would not be able to save the current changes.

       

      Please follow the instructions provided here.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

       

      Thanks.

      Rony WixTeam
    • Reply from radioguy963 | June 17, 2014

      Hello
      Nope those did not work.  It seems to be happening when I add an image to the page.  After I do that, nothing will save or publish.  Everything has been fine up until yesterday.

      Im on WindowsXP, Ive tried Firefox and Chrome

    • Reply from Barrios | June 18, 2014

      Hi,

       

      I was unable to recreate the issue on our end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
       

      With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.
       

      To download the latest Google Chrome browser please click here.
      To download the latest Firefox browser please click here.
      To download the latest Safari browser for Mac please click here.
      To download the latest Internet Explorer browser please click here.
       

      You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 
       

      Notes
      1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.

      You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.


      2. If your viewers use IE8 please find instructions here.

       

      We are here should you require further assistance

       

      Many thanks, Barrios