Wix Help Center

    Error 10117 still coming up

    Ticket by radioguy963 | August 7, 2014 | Question
    • Hello

      This is driving me crazy.  I am still experiencing the same issue with this site.  I have tried to create a new page and paste elements to it...cleared cashe, restarted, followed all steps you said to do.  Ive tried different computers, different networks.  I really need to get this resolved as it involves clients.

      Here is the box that pops up everytime I add a picture, video, move anything etc. It is not doing it on any other site...just greenvillevitalsigns.com

      10117.docx 

      Do you have a phone number to contact instead of emails, or can I schedule a service call please.  Please help in getting this resolved.

      Thanks

    Replies (1)

    • Reply from Miki- Wix Team | August 7, 2014

      Hi,

       

      I'm really sorry for the inconvenience you're experiencing!

       

      You can contact us by phone in one of the following ways:

       
      1) Click this link to select a time to speak to an agent based on our availability and call volume.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
      VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

       

      Best regards, Miki- Wix Support Team