Wix Help Center

    web page not available message

    Ticket by perthkilthire | August 8, 2014 | Question
    • Customers have been complaining that they can't access my site.  The error message being shown when they have been trying is:  sorry, the website m.the-house-of-tartan.com.au is not available. 

      Note:  the m. at the beginning is not in my address, but appears with the error message. 

      Customers have indicated that this has happened on phones, ipads and pc's

    Replies (2)

    • Reply from perthkilthire | August 8, 2014

      I have just discovered - to my chagrin - that the m. is the mobile version - durrh!  Anyway, I still don't know why my website works sometimes for some customers, and not for others.  It is not restricted to one type of device.

    • Reply from amitn6 | August 8, 2014

      Hello perthkilthire,

      Thank you for contacting Wix support.

      Please note that your site was created using the Flash site editor. The Flash technology is now outdated and isn't even supported by most mobile devices so we have removed the feature of creating a mobile site for flash sites and so Wix has moved to HTML5 technology that is supported by all modern devices. I recommend you to create a new HTML5 site. Please click here to see our HTML5 templates, and you may visit our Learning Center for tips and guides about designing and creating your new site.

      Please note that Wix sites are completely free, and with the HTML5 Site Editor you may also create a Mobile edition of your site for free, that will load automatically when people use a mobile device to enter your site.

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit