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Reply from Elia | November 18, 2013
Your premium package has been disabled since it's payment has been charged back.
We have received your request and forwarded it on to our accounting department, who will handle your case from here.Elia - Wix Support
Reply from Janet - Wix Billing Team | November 19, 2013
I've checked your account and see that the service was cancelled due to a chargeback which was performed on November 16.
Because your bank took back the funds, the service was automatically cancelled for non-payment.
A chargeback is a direct reversal of payment through one's bank or credit card company.
Only the customer, the bank and the credit card company can initiate such a reversal. For example, the customer may reverse a charge by getting in touch with their bank and asking for a chargeback to be issued; or a bank might issue a chargeback if not enough funds were available on an already-completed transaction.
Often a chargeback is initiated if a customer’s credit card was used fraudulently.
While issuing a chargeback, heavy fines are incurred on the company that billed the customer. Instead, the customer should have made contact with the company and asked for a refund.
We hope this clarifies the issue. Feel free to contact us for more information.
We apologize for the inconvenience and appreciate your understanding.