Wix Help Center

    publish my site TODAY

    Ticket by susanmattesbostian | April 25, 2014 | Question
    • OK folks ...I transferred my site to YOU, did all the registration stuff, and created my site HERE on WIX and deactivated everything from my previous site but now YOU STILL CAN'T PUBLISH MY SITE...

      I have paid for the PREMIUM service...you have my money...and I can't get a human to help with the support.

      Someone at Vistaprint said that you need to change the main server on the domain and I can't..YOU need to do it.  Well...PLEASE DO IT!

      I need my site live in 5 hours. 

      Would you care to assist?

      Not impressed with your customer service.  Waiting 5 days for a return phone call?  Really?

      Not what the ads said when I bought in with you all.

      I would appreciate a little more support...and less technical run around.


    Replies (3)

    • Reply from ilan-t | April 25, 2014



      I see you have two sites under this account, I checked them both and they both seems to be connect to their domains and working fine as well as being published.


      Is there anything else you need help with? if so please let us know.


      Best regards

    • Reply from susanmattesbostian | April 25, 2014

      Nope...the DRSUSANSPH site is NOT working...it is still sending everyone to the OLD Vistaprint site....NOTE the new one I paid for and created under WIX...

      so that is the issue....

    • Reply from Shai | April 26, 2014



      I can see that a site named drsusansph is connected to the domain drsusansph.com.


      If you are seeing things different, please elaborate more on your problem and if necessary attach screenshots.


      For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Shai - Wix Support