Wix Help Center

    Google Analytics

    Ticket by peterneill | July 28, 2014 | Question
    • I am trying to track my domain through Google Analytics.

      Google providing a Tracking ID. I have entered this in My Account > Manage Domain > Google Analytics.

      1. My code is added correctly (I have tripled checked)

      2. It has been over 1 week since it was added.

      3. My domain is correctly connected to Wix and has been since April 2014.

      4. "Disable all non-essential cookies" in the Editor > Settings > Statistics is not marked.

      5. I have an e-commerce package

      I still have no results showing in terms of visits to my website even though I have run tests that should generate some data. Google Analytics is showing the following message on my account:

      No matching tracking code found for property Grad Discount's default URL http://www.graddiscount.com, however tracking codes are detected for: UA-2117194-51, UA-2117194-61, UA-50413977-1. Either fix the tracking code for UA-50695242-1 or update the default URL.

      What I can't understand is the tracking code requiring a fix....Google have just provided this, I have followed the instructed steps, so why am I not getting any data and what is the fix that is required?

      Please help

    Replies (3)

    • Reply from Natalie | July 28, 2014

      Hi peterneill,

       

      Thank you for contacting us regarding this matter.

       

      I have checked your account settings and I can see that you have placed your Google Analytics code in the correct place.

       

      However, please note that the tracking code format is UA-1111111-1 which means that you have an extra number in the code you inserted which is UA-50695242-1.

       

      Please redirect your question to Google Analytics customer support and request them to provide you with the correct code. Once you have the code, please remove the current code and then add the new one.

       

      Following that, you will start getting data on your Wix website within a week.

       

      For more information regarding Google Analytics, please click here.

       

      We are here should you need any further assistance.

      Best Wishes, Natalie - Wix Support Team
    • Reply from peterneill | July 28, 2014

      Good evening.

      Thanks for the reply although I cannot see how this is correct.

      All codes I have for my other websites (not on wix) have 7-2 or 8-1 digits in the middle and there is no option on google analytics to request one with 7-1. Also, there is no option to "request" anything from Google Support so I don't see how I can fulfil this request either.

      My business partner who also has a google analytics account tied to our website www.graddiscount.com, says when he logs in to google analytics, the Tracking ID attached to our website is the 3rd UA code provided in the error message in my last comment:

      "No matching tracking code found for property Grad Discount's default URL http://www.graddiscount.com, however tracking codes are detected for: UA-2117194-51, UA-2117194-61, UA-50413977-1. Either fix the tracking code for UA-50695242-1 or update the default URL."

      This has been recording some basic data on his analytics account with regards to the volumes of people on our page, however it was not added on the wix domain management google analytics space. How has it been recording it then? And why when I have entered the allocated code given to me does it not record?

      Please advise a fix?

      Many thanks

       

       

       

       

    • Reply from Rony | July 29, 2014

      Hi, 

      Please note you have 3 Google Analytics codes.

      Please contact Google's support and ask them for the correct code. 

      If they suggest that there is anything we could do in order to help solve the problem, please let us know.

      Rony WixTeam