Wix Help Center

    Help retrieving an MX record

    Ticket by kneiplaw | August 26, 2014 | Question
    • Greetings,
      I'm using Microsoft Office 365 and would like to use my domain with it, but first Office 365 must verify that I own the domain name. To do this, I need to create a TXT or an MX record for my domain. Because you are my DNS hosting provider, could you please create the record for me? The record needs to include the information shown in the table below.

    Replies (3)

    • Reply from Dima | August 26, 2014

      Hi,

      It doesn't look like you've added any table to your message. 

      Anyway, to add or update MX records: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > under My Domains, next to the relevant domain, click Manage.

      At the bottom of Domain Summary, next to Email (MX Records):, click Add > select I have an email provider > from the drop down menu, choose Other > add or update the MX records > click Save.

      To add or update a TXT record: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > under My Domains, next to the relevant domain, click Manage.

      Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > next to TXT(Text), click Add a new TXT record to add, or click the pencil icon to edit > enter the information in the pop-up window > click Save.

      Dima -Wix support team-
    • Reply from kneiplaw | August 28, 2014

      Whenever I do that I get this message: 

      "ms61938593.msv1.invalid.outlook.com
      Invalid email server"

    • Reply from dimitry | August 29, 2014

      Hi kneiplaw,

      I am sorry to hear you experiencing difficulties. 

      It seems that the MX record is incorrect.

      Please try adding the alternative TXT record.

      You can add or update your TXT records from the Domains page of your Wix account.

      To add or update a TXT record: Sign in to your Wix account > from the top menu, hover overSubscriptions > click Domains > under My Domains, next to the relevant domain, clickManage.

      Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > next to TXT(Text), click Add a new TXT record to add, or click the pencil icon to edit > enter the information in the pop-up window > click Save.

      Note: If your domain is connected to your Wix site via Pointing, your domain host is in control of your TXT records.

      Thanks.

      Dimitry - Wix Support

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