Wix Help Center

    I bought a domain

    Ticket by howeyhorsehaven | March 23, 2014 | Question
    • When I set up my GoDaddy account I had a question, immediately started a chat with a support team member and on the phone with a tech rep in a matter of three minutes my issue was resolved.

      I have been frustrated with trying to get information on a simple transfer question for the past three days with Wix and still have to wait until next Tuesday to talk to a live person only if I am at the phone when they call me.

      Not the best of customer support in my opinion.

    Replies (3)

    • Reply from Kika | March 23, 2014

      Hi  howeyhorsehaven,

      I'm sorry that you feel this way.

      Please note that you can always ask a question on this forum but the moment you post several threads regarding the same topic it causes confusion and a delay in our answer. 

      Please note that purchasing a domain is not equivalent to purchasing a Premium Plan. You actually need a Premium Plan in order to connect a domain. 60 days wait time before you can transfer a domain is true for most of the hosts, not only Wix.

      I apologize for the inconvenience.

      There is no way for us to refund a domain but if you purchase a Premium Plan we can offer to extend its duration by few weeks in order to reimburse you for the price of one year domain.

      Please let us know how you want to proceed.

    • Reply from howeyhorsehaven | March 23, 2014

      Thank you for your reply, it sound like a very polite way of saying that everything is as a fault of my own and I misunderstood what I purchased including how I am posting on the forum page.  We usually learn life's lessons best when it costs us something, in this case it has cost me time, money, and a whole lot of needless aggravation.

      However now that I have learned some valuable lessons rest assure I will not be making them again, I can see a positive difference in signing up with GoDaddy and the support that I expected from Wix.

      Thank you for your time,


    • Reply from Kika | March 23, 2014


      Thank you very much for creating with Wix.

      Please don't hesitate if you ever have any questions regarding transferring a domain name etc.