Wix Help Center

    page partly disappeared

    Ticket by sylviaveldhuis | January 29, 2014 | Question
    • All of a sudden the page http://www.sylviaveldhuis.nl/#!duivelsverzen/c1a7z partly disappeared. The url is still the same and the social part is also still the same (same amount of likes and same comments), but the text and the picture of another page (http://www.sylviaveldhuis.nl/#!fokstier/c1a7z) are now shown. I can't find the first page in the Wix editor anymore. Can you please fix this problem for me? Thanks in advance.

    Replies (11)

    • Reply from Michal | January 29, 2014



      Thank you for contacting us. 

      I checked your site, and was able to find text and an image on the page you specified: 


      Are you getting a different result?

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.

      Thank you for your patience and cooperation!

      Michal - Wix Team
    • Reply from sylviaveldhuis | January 29, 2014

      Yes, this is the picture I see too, but this is not the picture you're supposed to see. You should see the picture and the text of the devil below on the right. You see the picture and the text of the other page I mentioned.

      I can't change it since the page has disappeared from the editor totally. Until today everything was normal. 

    • Reply from Yotam | January 29, 2014


      I can see that this page still exists in your editor and can still be reached in your live site when clicking on the text beneath the devil picture.

      This is the correct URL to this page:


      Notice the different numbers and letters at the end.


      Your Wix HTML5 website is built using HTML5 and AJAX technology. This has many benefits, such as animations on your page transitions, the ability to have your background, header and footer stay static while only the content changes, the ability to use all of the new HTML features as they are released, dynamic page sizing, optimization for mobile devices, etc.

      To support using this technology, the URL's of your website need to be built in the following manner:

      1. This is your domain name
      2. #! - This is called a 'hashbang'. The # signifies a 'hash fragment' and is the convention being used today to link to content when using AJAX technology (similar to anchors in HTML). The ! specifies the escaped fragment, which is what allows search engines to understand where the content in your site is actually located – this is because the content you're seeing on your site is being rendered via AJAX technology which means that your page isn't 'reloading' – i.e., when you switch pages, your header, background and footer all stay in place. The content actually does exist on the server- but at another address. In order for the search engines to find this address, the ! is used as the 'escaped fragment', which tells the search engines where to find your content (as they cannot really crawl javascript properly).
      You can learn more about AJAX technology  here.
      3. This is the name of the page you're on. After this, the symbol / is what we use as part of the mechanism described in point #2. This is where we specify the actual address of the page on the server
      4. This is the Page ID which is the actual address of the page on the server, and cannot currently be changed. This is necessary because it tells the browser (and search engines) where to fetch the content from.

      Important Note: In order to share links to your site you must use the full link above (1-4) including the Page ID. Removing the Page ID will yield an invalid link.


      For more information, visit our Learning Center page here.


      Yotam Wix Team
    • Reply from sylviaveldhuis | January 29, 2014

      No, the page you mention is the new page I created tonight. The one I mentioned before has partly disappeared. I hope you will now finally believe me. I assume you can see the difference between the social part of the three pages. Maybe that will help you?

    • Reply from Nat | January 30, 2014


      I've accessed your editor and was able to find the page and also see the right content:

      Please don't hesitate to contact us again. Nat
    • Reply from sylviaveldhuis | January 30, 2014

      Once again, no, that's not the one that partly disappeared. http://www.sylviaveldhuis.nl/#!duivelsverzen/c1a7z partly disappeared. It still has the old address with 'duivelsverzen' in it and the social part is still the same, but the text and the picture of the devil miraculously changed into the text and the picture of the page http://www.sylviaveldhuis.nl/#!fokstier/c1a7z. The page you mention (http://www.sylviaveldhuis.nl/#!duivelsverzen/c21s) is the page I created last night because http://www.sylviaveldhuis.nl/#!duivelsverzen/c1a7z partly dissapeared.

      I hope you quit treating me as some stupid end user. Take a look at the three pages and find the differences. This is not too complicated, is it?

    • Reply from Noa | January 30, 2014



      We apologize for the inconvenience,


      I was not able to find the old "duivelsverzen" post in your site, is it still existant in your editor? could you tell us what the exact name of the page is? (in the editor) in order for us to have a further look?


      You can try for the meantime to search for previously saved versions of your site:


      You can now find all of your backed-up versions in the Site History section in My Account, mark the important ones and name them!

      You can also overview of all edits and changes you have made to your saved and published website. It makes it easy for you to view, flag or restore to a prior version of your website at any point.


      To access your site history:

      1. From My Account, next to your site, click Manage & Edit Site.

      2. From the right of the page that opens, under Site Actions, click My Site History.

      Your site history page opens. 

      For step by step instructions click here.

      You can also create a duplicate copy of your site by going to  My Account , clicking  Manage & Edit Site  and then clicking  Duplicate Site . For more information, click  here .


      Let us know if you require further assistance.

      Noa - Wix Team
    • Reply from sylviaveldhuis | January 31, 2014

      Noa, thank you for your kind reaction. The exact name of the page in the editor was Duivelsverzen, but it disappeared from the editor. I don't understand why this happened. I didn't throw it away. If I would have, the address http://www.sylviaveldhuis.nl/#!duivelsverzen/c1a7z would now lead to the home page and not to this strange mix of two pages. I hope you will find it back because I want the social part back on my site. N.B. You will find a new page called Duivelsverzen in the editor; the new page has the same name as the one that disappeared from the editor.

    • Reply from Yotam | February 1, 2014


      Noa has provided you with a link and tutorial to how to use your site's history.

      This is a great tool that allows you to browse previously saved versions of your site.

      You can use this tool to locate your old page and return it to your site.


      If you require any further assistance, feel free to contact us again. 


      Yotam Wix Team
    • Reply from sylviaveldhuis | February 2, 2014

      Yotam, thank you for your reaction, but I don't want to restore an old version of my site, because then I will lose some things I added later. Can you please try to put the partly disappeared page back in the editor, so I can put the right text and picture back in it? Thanks in advance.

    • Reply from Ritti | February 3, 2014


      Unfortunately, it is not possible to restore only parts of a site/page.

      Please let us know if you need further assistance with the site.

      We are truly sorry that we cannot help you with your request.

      Best, Ritti