Wix Help Center

    i bought a email package and wanted to use a specified email address

    Ticket by vincentconnolly | August 7, 2014 | Question
    • Hi there.

       I purchased an email package on six to go along with my account. i wanted to set a specific email address up but it seems that this has been down automatically by WIX and is the wrong information!!

      Can you tell me how this has happened?




    Replies (3)

    • Reply from Barrios | August 7, 2014

      Hi Vinny,


      Please note that none of our premium plan include a mailbox.


      You can now purchase personalized emails from Google Apps directly from Wix! For detailed instructions click here, or watch the video tutorial below.


      You can also use any other Email host you like. For general information please click here.

      You’ll find clear instructions on how to connect to email via GoDaddy and Windows Live Mail.

      Connect to email via GoDaddy

      Connect to email via  Windows Live Mail

      Please note that we cannot provide support for setting your email address with Outlook. You can try using this link for instructions or this one.


      Note: If you are having problems with your current Email, please ask your Email host for the MX records. You can find step by step instructions here .

      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
    • Reply from vincentconnolly | August 7, 2014

      Hi BArrios


      yes i understand that. I've purchased an email app account to accompany the domain that i own. What I'm saying is that i didn't set it up, it was done for me??


      How can this happen??



    • Reply from Ira Bel | August 7, 2014



      Please note that you have two mail subscriptions: for lambertlegal.com and for blindmanbelfast.com.

      The mailbox for lambertlegal.com is not set up yet.

      To set up your mail go to Subscriptions -Mailboxes -> next to the relevant domain click "set up".


      Please feel free to contact us in case you need further assistance.