Wix Help Center

    Can't publish my website successfully

    Ticket by 309117 | June 11, 2012 | Question
    • If I click the 'Publish'-button in the editor, it seems like nothing goes wrong. It even says 'Your website is successfully published!'. But when I go to my website (by typing the domain or clicking on the 'GO'-button after publishing), it says my website doesn't exist. What's wrong?

      PS. I didn't have these problems before, only today!

    Replies (9)

    • Reply from Yael | June 11, 2012

      Hi @tbbooks

      I've checked your site and it's up and running - http://tbbooks.wix.com/omleiding

      If you are still having trouble viewing your site, please try going here and click on "Delete all sites".
      Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      To troubleshoot your domain please follow this link.

    • Reply from Jo | August 2, 2012

      Hi widyantono,

      Please send us the URL of the site that you are experiencing the issue with.

    • Reply from Ron | August 29, 2012

      @janelu8802, dutchyblade


      We apologize for the inconvenience. In order for us to investigate and assist, please specify the differences between your live site and in the editor as I was unable to locate any differences.


      In order to try and isolate the issue, please make sure that your browser is updated to the latest version available or try using other updated browsers.


      Let us know how it went and which browsers and exact versions you've tested.





      Ron, Wix Team
    • Reply from Gleb | October 1, 2012

      Hi @emailfluff,


      We are aware of this issue and we are doing all in our power to fix it as soon as possible.

      You can check for updates here.


      Gleb, Wix Support
    • Reply from Gleb | October 23, 2012

      The site , studioscasablanca.wix.com/studioscasablanca , is published.

      It loaded perfectly on my end.

      Please clear your browser's cache. You can find step by step instructions here.


      We also recommend you to try and use different browsers and see if there is any difference.
      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari).
      Gleb, Wix Support
    • Reply from Nicole Wix Team | January 24, 2013

      Hi rhiannon33,

      I checked your rhiannon33.wix.com/theluxeevents site with Chrome version 23.0.1271.97 m and it uploaded with no problem.

      We had some issues about 8 hours ago but we already fixed them.

      Please check again and elaborate about the Chrome version you use in order for us to help you better.


      Thanks, Nicole,
    • Reply from Eileen | January 27, 2013

      Hey hokushinnorthstar

      I'm sorry you're experiencing difficulties.

      I've just visited http://hokushinnorthstar.wix.com/ which loaded perfectly well.
      Please follow the instructions provided here.
      If the steps in the link didn't resolve your issues, please answer the questions in the same link.
      Wix Team.


      Eileen, Wix Team.
    • Reply from Adam E. | February 14, 2013


      I was able to access your site without a problem.


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If the problem persists please let us know.


      Adam, Wix Support
    • Reply from Ron | February 26, 2013

      Hi johnsonflooring,


      We apologize for the inconvenience.


      I've checked your account and noticed that you have not connected your domain to your document properly, it is not related to the publishing process.


      This domain name is not registered. Please verify that you have typed your domain name correctly. Also, please make sure that you own the domain name (you bought this domain name at a registrar such as GoDaddy, Network Solutions, Yahoo, etc).
      For more information click here.


      Let us know how it went and if you require further assistance.


      Ron, Wix Team