Wix Help Center

    payment completed...website still offline

    Ticket by fonsstoop | August 7, 2014 | Question
    • Wix site
      Package
      Cycle
      Status
      Next charge
      Payment method
      ID
      Payments

      easyemplo
      Transfer  Unassign
      Combo
      Upgrade Yearly

      Active

      August 05, 2015

      XXXX-3637

      Payment done...website still offline....Come on Wix!!

    Replies (5)

    • Reply from Leah | August 7, 2014

      Hello,

       

      The payment for the domains did not go through. We've reinitiated the charge and all payments have now been processed successfully.

       

      I  hope this helps! Please let us know if we can assist you further.

      Sincerely, Leah Wix Support
    • Reply from fonsstoop | August 7, 2014

      Thx Leah for your mail,

       

      but you're just repeating what  wrote.. Payment is now ok (I renewed the CreditCard info yesterday) but my website is still offline!!!

      it says:

      Hey. This domain used to be connected to a Wix website.

      If you’re the domain owner, click here.

       

      check www.easyemplo.com yourself pls..

      Can you fix this ASAP....as this is costing me customers!

      Many thanks,

      fons

    • Reply from Leah | August 7, 2014

      Hello,

       

      The payment was declined, so we initiated a new charge and it went through. The domain doesn't load now because it can take some time for the changes to propagate. Please let us know if this error continues after a few hours.

       

      Thank you for your patience and cooperation.

      Sincerely, Leah Wix Support
    • Reply from fonsstoop | August 8, 2014

      How stupid can you be Leah!!

       

      You gave me the same irrelevant answer as hours before!

      My only question now is: WHEN IS MY WEBSITE ONLINE AGAIN????

      check www.easyemplo.com  yourself pls..

      Can you fix this ASAP....as this is costing me customers!

      Many thanks,

      fons

       

    • Reply from Daniel | August 8, 2014

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Daniel - Wix support team

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