Wix Help Center

    Deconnecting a Domain

    Ticket by racingcreations | July 30, 2014 | Question
    • I bought a premium package and went to switch over two domains to go to the site.  I have since cancelled my package and am trying to get back my domains.  One is fine, goes to the site (free Wix site).  The other, strictly a re-direct to the domain that is working, gives me a Wix error message when putting in the domain.  I just want things to go back to the way they were before I tried to get the premium package!  Anyone know how I can dis-connect the domain from this Wix account?

    Replies (3)

    • Reply from Ori | July 30, 2014
      Hi racingcreations,
       
      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.
      Regards, Ori Wix Team
    • Reply from racingcreations | August 4, 2014

      Hi Ori -

      I saw the red x next to the site that was working properly but I did that anyways.  However, the one I'm trying to fix does not have the red x next to it.  It says the domain is managed by Wix and that it expires October 19, 2015.  In the 'connects to' column, it says N/A.

      I was trying to transfer the 2 domains over to Wix when I thought I wanted to buy the package, so I'm hoping that domain is not now owned by Wix.

    • Reply from sheer | August 4, 2014

      Hi racingcreations,

      Thank you for contacting us.

       

      Please note that in order to connect a domain to a Wix site the site must be upgraded with a premium plan. Wix does not support connecting domains to free Wix sites. This is relevant to your situation since you have canceled your premium plan but are still attempting t connect a domain to your free Wix site.

      Please note that you only have one domain which is currently hosted (not owned) by Wix.

       

      We are here should you require any further assistance.

      Thanks, Sheer - Wix team

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