Wix Help Center

    my site do not work on mobile phone

    Ticket by rogervogelezang | August 30, 2014 | Known Bug
    • My site decrisisspecialist.com does not work when open from a smartphone. I don't understand why cause my other site (balanceandboards.com) does.

      Please help!!

      Roger Vogelezang

      rogervogelezang@yahoo.com

      0648252166

    Replies (7)

    • Reply from Barrios | August 31, 2014

      Hi,

      Thank you for contacting the Wix support team.

      I visited your site on a iPhone 5c and was unable to recreate the issue, your site is working perfectly fine on our end, see screenshot below:

       For instructions on how to clear the cache on your mobile device, please select your device from the list below:

      Android

      iPhone

      iPad

      Blackberry

      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
    • Reply from rogervogelezang | August 31, 2014

      The problemen concerns my other site: decrisisspecialist.com

    • Reply from Ritti | September 1, 2014

      Hi,

      Your site loaded quickly on my mobile device. Please consider turning the optimized mobile view on.

      The Optimized Mobile View is a mobile-optimized site which is automatically created for you from the contents of your desktop HTML site. After viewing and editing your mobile site in the Mobile Editor, activate Optimized Mobile View to direct your users to this optimized version of your website from smartphone devices.

      New elements and changes that you make to your desktop site will affect your mobile site. Therefore, we highly recommend building and editing your desktop site to completion before editing your mobile site and enabling Optimized Mobile View.

      To enable the Optimized Mobile View: From the left of the Mobile Editor, click the Settings icon > click Mobile View > use the toggle button to switch between the Pre-Optimized View (red) and the Optimized Mobile View (green).

      Best, Ritti
    • Reply from rogervogelezang | September 1, 2014

      Best Ritti,  I did now followed your advise and selected the optimased mode but stil my site is not working properly. When using my samsung galaxy 500 I can only see the homepage! When pushen the icons to go to the other pages on the site...they do not work! 

    • Reply from Ritti | September 1, 2014

      Hi,

      Please clear your browsers cache.

       For instructions on how to clear the cache on your mobile device, please click here:

      Android

      Best, Ritti
    • Reply from rogervogelezang | September 1, 2014

      I did now clear my cache Ritti, but still no result :(

    • Reply from Natty | September 1, 2014

       I have managed to access your site decrisisspecialist.com via an iphone with no difficulties, so this may be a local problem.

      1. Try using another browser.

      2. If it does not load in several browsers, please try using another internet connection.

      3. Try accessing another Wix site. Are you able to?

      If you still experience this issue, please let us know and also tell us which of the above steps you've already gone through so that we can continue to assist you in resolving the problem.

      Thanks.

      With kind regards, Natty - Wix team.