Wix Help Center

    my website keeps pointing to www.www.domainname"

    Ticket by 2brianjung | August 29, 2014 | Question
    • I am having trouble setting up the nameservers/records. 

    Replies (1)

    • Reply from Ori | August 29, 2014

      Hi 2brianjung,

      This issue occurs when your domain is not pointing to Wix correctly, according to the instructions provided. 

      If your domain is managed elsewhere, and pointing to Wix using A records, please make sure that you have added the records according to our instructions here.

      Note: We do not recommend using the pointing method, rather we suggest pointing your domain's name servers to Wix's name servers (NS1.WIX.COM and NS2.WIX.COM).

      Note: Many Internet Service Providers (ISP) cache their DNS records and update them once every 3 days. Therefore if you have pointed to Wix using name servers within the last 72 hours, and you are still experiencing this issue, please allow the changes 72 hours to propagate before trying again. 

      If you have any questions, please let us know. 

      Regards, Ori Wix Team