Wix Help Center

    How can I downgrade from a yearly plan to a monthly plan? - 335180439

    Ticket by notwva | July 29, 2013 | Question
    • Hi, if i'm subscribed to a yearly combo plan, and i want to switch to a monthly plan but on the "Unlimited" tier, Isn't that technically an upgrade?

      Is that possible? While having the balance amount transferred to the new monthly plan?

    Replies (1)

    • Reply from matiy | July 29, 2013

       

      Hi,

       

      Please note that you just need to cancel the yearly premium Combo Package and repurchase a monthly Unlimited premium.

      As you are in the 14 day trial period you will be automatically refunded.

      To cancel your Wix upgrade, please follow the directions here .

       

      On the other hand, bear in mind that if you are having trouble repurchasing a package after cancellation you may need to unassign your site from the cancelled premium, and attempt the purchase again.

       
       
      To unassign the cancelled package from your Wix site:
       
      1. Sign into Wix.com.
      2. Click My Account.
      3. Under My Account, next to Manage Premium, click Packages.
      4. From the Packages tab, under your Premium site, click Unassign.

       

       

      If you have any further questions, don´t hesitate to contact us.

       

      Best regards.

      Wix Support Team

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