Wix Help Center

    Editing my contact form

    Ticket by billybnlg | August 26, 2014 | Question
    • I have been trying to edit my contact form for a few days with no success. I've changed the email I would like the messages forwarded to, but I can't get to the ok button at the bottom of the edit menu to save my changes. ? Help!!! Here is a screen shot. You can see that I am unable to slide to the bottom of that menu.

    Replies (3)

    • Reply from Stav | August 26, 2014

      Hi,

      Thank you for contacting us.

      Please zoom out in your browser settings in order to view the entire menu.

      Please note that there is no "OK" button, once you are done editing, simply leave the menu and the changes will take place.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
    • Reply from billybnlg | September 25, 2014

      I have made the editing changes that I needed to, but we are still not receiving messages from our contact form, to the email address indicated. This is extremely distressing, as people are trying to get a hold of us, and we'd like to be communicating in a timely manner. I'd like to get this matter taken care of, and quickly. I've followed all the steps, made sure to save and publish, ran a few tests, and nothing. Help!

    • Reply from Rony | September 25, 2014

      Hi,

      Thank you for contacting Wix support. We are deeply sorry for the inconvenience. 

      If your Contact Form is not working, please try the following:

      1. Check to see that you have entered the correct email address in your Contact Form settings.

      To check your Contact Form email address: Click the Contact Form that you added to your site > in the Settings window, under Email To, enter or correct the email address that you want Contact Form submissions sent to.

      Make sure to Save and Publish if you make any changes.

      2. Check that emails sent through your Wix Contact Form are not being recognized as spam and have ended up in your Spam/Junk/Bulk Folder.

      3.  Please make sure you white list these 3 IP's on your email hosts side:

      216.139.222.79
      216.139.222.80
      216.139.213.90

      Note: If the email address you added is example@YourSiteDomainName, make sure that the MX records are pointing correctly, click here to learn more.

      Should you require further assistance, please let us know. 

      Thanks, Rony

    Send