Wix Help Center

    site is very slow

    Ticket by empressmegz | February 21, 2014 | Question
    • hello, my website is very slow! also allot of people are telling me that my website does not even open on their computer so this is not good. can you fix this for me please? 

    Replies (1)

    • Reply from Keren | February 21, 2014



      Thank you for contacting Wix support! 

      I've run your site through a third party speed test and here are the results.

      Your site has a large amount of images that make it heavy and affect loading time.


      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP 

      Since you cannot do anything to help your site regarding factor 2, your main goal should be optimizing your site's size.


      Also, auto-playing videos and galleries will cause longer load times.


      To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines  here.


      Also, please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.


      If you require any further assistance, feel free to contact us again. 

      Keren, Wix Support