My Account

Ticket by valarieannatone | August 25, 2014 | Question
  • i have canceled the account over a year ago but I am still receiving "Urgent payment issues" through emails. Please stop emails and cancel account .

    Thank you

Replies (1)

  • Reply from Janet - Wix Billing Team | August 25, 2014

    Hi valarieannatone,

    Thanks for contacting Wix support.

    The renewal attempts are for your domain name subscription which you did not cancel.

    To cancel the domain: Sign in to your Wix account > from the top right of the page, hover over the user panel > click Billing & Payment.

    Under Domain Subscriptions, next to the relevant domain, click Manage > next to Next Payment, click Cancel payments > select No, I will renew the domain manually > click Save.

    Please let us know if you need any further assistance.