Wix Help Center

    Website jumps down when I visit it

    Ticket by cassidileighparker | April 25, 2014 | Question
    • When I go to my website, it jumps down quite far.  Every device I go on, it goes practically to the bottom of the page and does not stay at the top right when I get to the page.  It goes down to the parts that don't matter as much, it jumps down past the title (my name at the top) and the main video….HELP!! I thought buying a premium account would help, maybe I didn't have enough storage space or something but I bought one and it's still doing that. :((((

    Replies (4)

    • Reply from Keren | April 26, 2014



      Thank you for contacting Wix support! 

      I entered your website using Google Chrome and was not able to recreate your issue. Please take a look at the screenshot below:

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
      Also, please make sure that the browser you are using is not outdated. If so, please update your browser to the latest version available.

      Please also add a screen shot of this issue so that we can further investigate and help.



      Keren, Wix Support
    • Reply from cassidileighparker | April 26, 2014

      Thanks for getting back to me I'm still having the same problem though.

      My domain is www.cassidileighparker.com and I get the same issue when I go there as I do when I go to the old site www.cassidileighparker.wix.com/clpclp.

      I emptied my caches by following your steps and my software is all up to date… :(((

    • Reply from cassidileighparker | April 26, 2014

      Here it is after I restarted my computer even.  But I am pretty sure it's not mine as I've looked my site up on other peoples computers and iPhones and it does the same thing, I also don't know why my thumb nails aren't showing up anymore on all of my videos

    • Reply from Ira Bel | April 26, 2014



      The problem is caused by the videos that you have added using HTML app. (all the videos except for the first one).


      We recommend to add these videos via Youtube (just like the first video), and it will solve the problem.