Wix Help Center

    Why is my site deleting and changing products from collections?

    Ticket by admin3359 | June 16, 2014 | Question
    • I have added items to collections only to find that they have been deleted or changed to items from another collection!  Even if I try to look at history, the items are still gone.  HOURS have been lost in creating these items!  Why am I losing products as I create new pages with new collections??  this is VERY frustrating!

    Replies (1)

    • Reply from Alina | June 16, 2014

      Hey, 

      I am terribly sorry for the inconvenience. 

      Please note: The following components will not be affected when you restore a previous version of your site: Online Store, Blog, List Builder, and Apps.

      Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.


      *Please make sure to include a screen shot, if possible.

       

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      Thanks, 

      Alina, Wix Support Team

    Send