Wix Help Center

    Why is my site deleting and changing products from collections?

    Ticket by admin3359 | June 16, 2014 | Question
    • I have added items to collections only to find that they have been deleted or changed to items from another collection!  Even if I try to look at history, the items are still gone.  HOURS have been lost in creating these items!  Why am I losing products as I create new pages with new collections??  this is VERY frustrating!

    Replies (1)

    • Reply from Alina | June 16, 2014


      I am terribly sorry for the inconvenience. 

      Please note: The following components will not be affected when you restore a previous version of your site: Online Store, Blog, List Builder, and Apps.

      Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.

      *Please make sure to include a screen shot, if possible.


      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.


      Alina, Wix Support Team